Representative - Membership Services - Panthers

Position: Membership Services Representative

Working Relations: Reports to Membership Services Manager

Status Full-Time (Exempt)

Position Summary: The Membership Services Representative will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development.

Primary Duties:

• Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information.
• Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals.
• Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information.
• Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes.
• Fulfill game day responsibilities including, but not limited to, in-seat visits, assisting with special promotions, addressing PSL Owner inquiries, and delivering Fan Packs.
• Resolve event day ticketing and seating issues in collaboration with gameday operations staff.
• Support PSL Owners and buyers in posting or securing tickets through league-approved secondary marketplaces.
• Plan and execute retention-focused events and experiences that add value to the PSL Owner experience.
• Provide customer service support for Bank of America Stadium events beyond game days, ensuring a seamless experience for all attendees.
• Assist in the execution of ticketed team events including Draft Day, Training Camp, and other exclusive season ticket member experiences.
• Perform additional duties and special projects as assigned by Ticketing leadership to support department objectives and enhance the overall member experience.

Additional Responsibilities:

• Committed to the support of Department goals and objectives in all areas
• Represent the organization at various organizational networking and/or events in a professional manner
• Involvement in game day activities, promotions, and sales events
• Facilitate special projects as assigned

Compensation:

• Salary + Commission

Required Qualifications:

• Bachelor's degree required
• Minimum of 1 season of sales/services experience in the sports or hospitality industry
• Demonstrated ability in the areas of relationship building, communication, time management, and organization
• Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred
• Knowledge of accounts payable and billing
• Must be able to work flexible hours, including evenings, weekends and holidays, as necessary

This job responsibility description is a broad overview of the position. This does not limit expected contribution to the organization. The Carolina Panthers organization is based upon a teamwork type atmosphere.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.