SECURITY COMPLIANCE MANAGER

SECURITY COMPLIANCE MANAGER
DEPARTMENT OF PUBLIC FACILITIES
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Security Compliance Manager for the Department of Public Facilities. Under the direction of the Deputy Chief of Public Facilities, the Security Compliance Manager is responsible for the supervision of assigned employees, development and revision of facility security plans, coordination of security plans and activities with local police personnel, monitoring security activities of various City facilities, reviewing incident reports, establishing and conducting training for departmental and City personnel, managing and coordinating schedules of security personnel based on the needs of assigned facilities and/or planned events, and ensuring consistent security operations across assigned locations.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Develop and implement extensive security plans, policies and procedures to protect City personnel, assets, and visitors
• Lead, train and supervise a team of Security Compliance Officers, ensuring they have the necessary skills and knowledge to perform their duties effectively
• Conduct regular security assessments and audits to identify vulnerabilities and areas for improvement
• Prepare and propose capital improvement projects related to security vulnerabilities, assist in presenting and coordinating projects, as necessary
• Investigate security breaches, incidents and violations, document findings, and implement corrective actions
• Ensure proper staffing levels in assigned facilities are maintained to allow for sufficient security presence during hours of operations
• Coordinate and assist in planning for events or functions in assigned facilities, determining security needs and staffing events accordingly
• Maintain strong relationships with partner agencies, including Worcester Emergency Communications, Worcester Emergency Management, Worcester Police Department, and Worcester Fire Department
• Coordinate with relevant stakeholders to develop and maintain emergency plans and procedures
• Educate employees on security awareness, policies and procedures through training programs and communication initiatives
• May be required to provide coverage to vacant posts when staffing levels and operations require it
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to act calmly and with composure in difficult situations
• Ability to proactively diffuse and deescalate situations
• Ability to prepare meaningful, concise and accurate reports
• Ability to define problems, establish facts and draw valid conclusions
• Ability to multi-task security operations for multiple public facilities with varying infrastructures and needs
• Must possess excellent observation skills, focus, and attention to detail
• Must possess strong leadership, interpersonal and communication skills
• High level of professionalism and commitment to the organization
• Ability to maintain confidentiality
• Knowledge with physical security systems, access control systems, security cameras, and alarms
• Knowledge of emergency response planning and incident management
• Ability to adapt to changing security threats and technologies.
• Ability and willingness to adjust work schedule based upon the needs of the division.
• Regular on-site attendance is required

MINIMUM REQUIREMENTS:

• Bachelor's degree in security management, criminal justice, or related field
  
  
  
  • Any equivalent combination of education & four (4) years of relevant experience that provides the knowledge, skills, and abilities to perform the required duties of the position may be considered in lieu of the above-mentioned requirement
  
  
  
  
• Five (5) years of experience in security, law enforcement, or public safety, with a strong understanding of security principles and practices
• Computer proficiency, including Microsoft Office Word, Excel, and Outlook
• Two (2) years of supervisory experience
• Ability to successfully pass a CORI/SORI background check

PREFERRED QUALIFICATIONS:

• Three (3) years of experience in security management and/or supervision
• Certified Protection Professional (CPP) Certification
• Prior law enforcement and/or military experience
• Three (3) years of experience in a customer-facing role
• Two (2) years of experience in incident management and emergency response planning

SALARY RANGE: $100,516 - $109,408 annually, exempt, full-time, excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 22, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.