New

IT Technician (WI Locations - Franklin And Berlin)

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Jefferson
Aug 06, 2025
Description JOB SUMMARY: The Systems Support Specialist team responsible for providing Tier 1/2 technical support across the organization. This position handles escalated incidents from Tier 1, performing advanced troubleshooting and resolution of complex technical issues involving hardware, software, networking, and peripheral devices. The role includes rotational coverage of the support phone queue to assist with overflow, high-priority, or escalated calls, ensuring timely and effective support. The Specialist also collaborates with Tier 1 personnel to improve knowledge sharing and contributes to the overall improvement of IT support processes and service quality. MINIMUM QUALIFICATIONS: High School Diploma; PREFERRED QUALIFICATIONS: Associates or Bachelor's degree; Microsoft Certified Systems Engineer and Microsoft Certified Technology Specialist certifications; 2 years in troubleshooting PC's, printers, phone and infrastructure issues; ESSENTIAL DUTIES: 40%Provide troubleshooting and resolution for escalated support issues related to hardware, software, networking, mobile devices, and peripheral equipment (e.g., printers, scanners). When necessary, escalate unresolved or complex issues to Tier 3 or relevant engineering teams, documenting detailed troubleshooting steps and resolution attempts. 15%Monitor systems and ticket queues. Participate in post-incident reviews and implement findings to minimize recurrence of issues. 15%Manage hardware and software inventory through asset management tools, assisting with tracking, imaging, configuration, and deployment. Ensure systems are compliant with organizational standards and security guidelines. 20%Provide rotational coverage of the support phone queue, assisting Tier 1 by handling overflow and high-priority incoming calls when necessary, and ensuring timely escalation or resolution of complex incidents. 10%Ensure all configurations and incident resolutions align with IT policies, change control procedures, and security best practices. Support patch management, software deployments, and infrastructure changes as needed. Skills Windows, Troubleshooting, imaging, Office 365, intune, mac, azure Top Skills Details Windows,Troubleshooting,imaging,Office 365,intune Additional Skills & Qualifications Other Duties as assigned and the following: Perform assigned tasks with minimal supervision and manages efforts based on proper prioritization, documentation, closure, takes corrective actions and/or escalate incidents to reduce downtime. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of Microsoft Windows 10/11 OS, Office O365, network printing, active directory services, SCCM, Entra and Intune. Solid understanding of networking, wireless and telecommunication fundamentals. Strong problem solving skills. Solid verbal and written communication skills and willingness to actively contribute in a team environment. Effective, customer service focused communication skills. High level of resourcefulness and responsiveness in an environment which requires maximum system performance, minimum down time, and high degree of customer satisfaction and confidence within a fast paced environment. Ability to travel to other locations as necessary Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jefferson,WI. Application Deadline This position is anticipated to close on Aug 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.