New

IT Technician (WI Locations - Franklin And Berlin)

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Berlin
Aug 06, 2025
TEKsystems is seeking a Systems Support Technician to join our client's IT team in Berlin, WI. This is a long-term contract opportunity with potential for extension or full-time conversion. The ideal candidate will have 3+ years of IT support experience and a strong foundation in troubleshooting hardware, software, networking, and peripheral devices. This role is responsible for Tier 1/2 technical support, handling escalated issues, and contributing to continuous improvement of IT support processes. You'll work closely with Tier 1 staff, provide rotational phone queue coverage, and ensure high-quality service delivery across the organization. Key Responsibilities: * 40% Troubleshoot and resolve escalated issues involving hardware, software, networking, mobile devices, and peripherals. * 15% Monitor systems and ticket queues; participate in post-incident reviews. * 15% Manage hardware/software inventory, assist with imaging, configuration, and deployment. * 20% Provide rotational support phone coverage, handling overflow and high-priority calls. * 10% Ensure compliance with IT policies, support patch management, and infrastructure changes. Skills & Abilities: * Proficiency in Windows 10/11, Office 365, Active Directory, SCCM, Entra, and Intune * Strong understanding of networking, wireless, and telecom fundamentals * Excellent problem-solving and communication skills * Customer service-oriented with a proactive and responsive approach * Ability to travel to other locations as needed Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Berlin,WI. Application Deadline This position is anticipated to close on Aug 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.