Project Manager, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity:

The Project Manager leads business and technology projects that support strategic goals, value delivery, or compliance/regulatory requirements. This role's primary responsibility is to work with business leaders, IT, and subject matter experts to ensure that projects are delivered on schedule, within budget, and positioned for success, consistent with DQ PMO guidelines, processes, and business or client expectations.

How you will contribute:

• Lead medium to large-scale project initiatives that include multiple deliverables.

• Act as a key contact with stakeholders to ensure their needs are met and that the timeline and deliverables stay on target.

• Develop and manage strategy and discovery sessions with stakeholders and team members to identify actionable business and technology solutions.

• Seek input from key stakeholders on requirements, leveraging this information to effectively lead and manage the project team and deliverables to successful outcomes.

• Develop full-scale project plans and associated communication documents.

• Identify issues and risks, develop mitigation plans, and drive open items to closure.

• Understand and communicate roles, responsibilities, and expectations with subject matter experts; continually manage expectations and escalate when they are not met.

• Lead and attend meetings with internal and external customers in a professional and polished manner, adhering to company policies.

• Build, develop, and grow any business relationships vital to the project's success.

• Provide clear and concise documentation representing key business decisions and obtain sign-off from stakeholders.

• Gather information and facilitate retrospectives; use the outcome of the lessons learned to improve processes within PMO methodology, and with business stakeholders.

• Ensure all deliverables are completed and aligned with the project's requirements, quality expectations, and success metrics.

• Other duties as needed or required.

What you will bring with you:

• Bachelor's Degree or equivalent.

• Minimum of 3 years' experience in a project management or client liaison role.

• Ability to lead and manage resources that do not have a direct reporting relationship.

• Ability to embrace change and positively influence change in a dynamic working environment.

• Strong facilitation skills and ability to manage business-related discussions, influence key stakeholders, and drive leaders toward decisions.

• Skilled in issue management, risk identification, and risk reduction & mitigation.

• Outstanding listening, interpersonal, written, and oral communication skills with all levels of the organization.

• Knowledge of project budget management

• Ability to manage and prioritize multiple tasks and projects and manage competing priorities.

• Ability to initiate and drive changes in process, methodology, and other project management-related areas.

• Demonstrated use of sound and proven project management practices and tools, including MS Office, Smartsheet, Jira, SharePoint, and other tools.

Preferred:

• Previous experience in Healthcare or Health Insurance preferred

Salary:

Salary Range: $85,400 - $128,100

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.