Resale Manager

Inova McLean Treasure Trove Store is looking for a dedicated Resale Manager to join the team. This role will be Full-Time, Day Shift, Day Shift, 9:00 a.m. - 5:00 p.m. (hours vary depending on department's needs), Days vary including weekends

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave

Resale Manager Job Responsibilities:

The Resale Manager develops and implements guidelines for the delivery of shop services to obtain optimum customer service and shop profitability. Directs the daily operations of Inova Health System's Fairfax Medical Center Resale facility and Gift Shops to enhance customer service, develop team members and optimize profit margins to meet auxiliary and hospital goals/objectives. Develops competencies necessary to ensure compliance, train personnel and document the attainment of competencies for managerial purposes. Implements marketing promotional strategies for recruiting/advertising for individual stores through the use of email platforms and social media tools.

• Directs the daily operations of the Resale Store to achieve optimal customer service by training and developing the workforce; Recruits, trains and schedules volunteers; Provides guidance and coaching to ensure that all shop personnel are aware of and adhere to the hospital/corporate guidelines, policies, goals and standards.
• Responsible for shop policies and procedures to ensure consistent daily performance for the delivery of optimum customer service; Works in conjunction with the supervisor to determine store layout and ensure an attractive, efficient and safe retail environment; Implements continuous quality improvement principles to optimize customer service.
• Implements training programs to ensure that all staff are trained in overall procedures and are competent to perform assigned duties; Evaluates new volunteers after orientation/training to ensure that work expectations are being met while providing remedial training as required; Maintains and submits evaluation/documentation of all training to supervisors for volunteer and team member permanent records.
• Develops/implements volunteer recognition programs and techniques to build morale/satisfaction for shop personnel to motivate volunteer support.
• Manages store with retail best practices to develop and implement delivery of service for maximum store profitability; Develops and designs floor space flow and layout to create and maintain an attractive/welcoming environment that encourages shopping and highlights valuable merchandise; Creates monthly promotional sales strategy and manages inventory flow to accommodate each respective sale.
• Manages inventory controls for donation and consignment items to maximize profits and assess the best use of floor space; Oversees inventory management systems to assess shrinkage and implement corrective action as needed.
• Ensures effective use of all resources, determines priorities and provides necessary guidance/direction for the provision of shop service; Analyzes work assignments to ascertain the impact on available resources; Schedules shop personnel to ensure continuity of service during hours of operation; Coordinates staffing, shop closings and all operational issues with Shop Chairman.
• Orders routine merchandise by following identified standards and identifying/submitting equipment needs to supervisor after discussion with Shop Chairman; Identifies, documents and submits material, equipment and merchandising needs while collaborating with supervisor for resolutions. Creates a targeted strategic approach on a timely basis with marketing and social media tools; Creates marketing and social media plans; Posts regularly on social media by promoting sales, special offers and events; Maintains and utilizes customer databases for email marketing platforms.
• Establishes and implements all procedures for handling funds by all shop personnel in consultation with the supervisor to ensure all financial standards are met consistently; Ensures that the daily reconciliation of financial transactions are made, segregated and that funds are properly deposited by following established procedures; Generates and provides the necessary financial data as required by set standards; Monitors and ensures that all contracted services are performed by following provisions identified and agreed upon in service contracts.
• Responsible for forecasting, planning and executing store budgets; Responsible for all operating expenses which include the cost of goods, rent, utilities, phone, security, repairs, advertising/sales promotion, supplies, Information Technology hardware/software/support, bank/credit card fees, bad debt, depreciation, printing/publishing and travel.
• Responsible for the contractual value of resale inventory held; Negotiates, signs and terminates legally binding contractual agreements with consignors; Ensures prompt payment to consignors, store invoices and expenses.
• Protects consigned and donated property/merchandise by implementing industry standards for loss prevention including, but not limited to, training all sales staff and volunteers in proper source tagging, EAS hard tagging and procedures for securing/storage of shrink-prone, non-taggable items and designing and re-enforcing policies to better prevent shoplifting and loss.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 3 years of retail experience

Preferred Qualifications:

• Associate's degree or Bachelor's degree
• Supervisory or management experience in the retail/resale environment
• Mall retail experience