Technical Account Manager

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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:

The Enterprise Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The Enterprise TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.

About the team:

The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients' cross-product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client's technical issues quickly.

What you will be doing:

• Act as clients' cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client's broader tech stack
• Develop relationships with key technical client stakeholders
• Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
• Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2) including in-the-moment troubleshooting and root cause analysis
• Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients' successful and expanding utilization of FIS solutions
• Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
• Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
• Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

What you will need:

• 5+ years of experience in a TAM, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
• Bachelor's degree; preference for relevant previous experience in financial technology services
• Experience effectively communicating complex features and technical systems in detail
• Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
• Knowledge of financial and payments industry, including market trends, challenges, and opportunities
• Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results

What we offer you:

A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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