Operations Analyst-Offer Enablement (Compute Business Unit)

The application window is expected to close on by 09/19/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This is a hybrid work position; this person will work in the San Jose office at least two days each week, preferably Mondays & Wednesdays.

Meet the Team

Our Compute Offer Enablement Team is a dynamic and collaborative group delivering operational efficiency across the Offer lifecycle for our Compute business unit. The broad Compute portfolio includes servers, hyperconverged infrastructure, and SaaS-based cloud operations management products, all designed to simplify IT and accelerate innovation at scale.

This high-impact role requires a strong balance of critical thinking, operational excellence, and cross-functional leadership within a dynamic, innovative environment. We work with multiple teams to develop and execute the Quote to Cash process for Compute Offers, driving growth in key strategic areas like AI, Edge, and Datacenter Modernization. We pride ourselves on our creativity, agility, and dedication to delivering outstanding results.

Your Impact

As an Operations Analyst, you play a crucial role in streamlining and optimizing our Quote to Cash process. This job requires a top-tier operations professional with a passion and curiosity for optimizing processes. Strong analytical skills to interpret unstructured loosely worded offer definitions and translate them into executable offer configuration rules by working with cross functional stakeholders and driving operational execution for timely offer launch and offer lifecycle management are key to success in this role.

Our ideal candidate is proficient in product lifecycle automation tools, CPQ systems, and data analytics platforms with the ability to handle cross-functional projects, and drive operational excellence. We seek a strong relationships builder with the interpersonal skills to build and maintain relationships at all levels of the organization and ability to complete deliverables within timelines with a strong sense of ownership and quality.

Typical responsibilities include:

• Work closely with the Product Managers, Supply Chain Operations, Services and other support functions like IT to coordinate Product Lifecycle Operations from configuration definition through End of Sale
• Coordinate and drive the implementation of product configuration and business rules on commerce and ordering tools ensuring adherence to product team timelines.
• Maintaining product configuration rules by completing sustaining changes to orderable products when and where vital.
• Managing a single source of truth for the BU products configuration rules.
• Developing, evaluating and recommending key Product Management Operations areas for process improvement
• Using AI automation where and when possible, to drive operational efficiency across business processes
• Resolve product configuration related issues in Customer Orders, Customer Quoting process and deals.
• Proactively review and share with internal team practical recommendations for excellent User experience on commerce tools while creating estimates, quotes and orders for a wide variety of offers including promotions and cross portfolio offers

Minimum Qualifications for this role:

• Bachelor's degree in Engineering, Business or related field
• 3+ years working experience to include CPQ tools and systems for enterprise customers and experience with product lifecycle operations
• Prior creation and maintenance of Product Configuration Sheets in Excel and working in CPQ systems for enterprise
• Understanding of AI tools, LLMs and ability to leverage them for process improvements

Preferred Qualifications:

• Proven success using AI for Excel data analysis
• Specific experience using AI workflow automation for Product Lifecycle Management
• Program management with attention to detail addressing all issues that could potentially impact product launch timeline
• Prior experience creating timely data-centric presentations for executive leadership
• Unconventional thinking with a problem solving focus that looks ahead to increase success in all areas of product lifecycle operations and create scalable and efficient processes for our teams
• Ability to collaborate with cross functional internal customers, serving as both exceptional implementor and excellent facilitator driving timely offer launches from Ops side

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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