Senior Analyst, Product Innovation and Architecture

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As the Slack Innovation Product Lead, you will play a key role in the Customer zero narrative, You will lead our Strategic Slack initiatives across Lead to Cash domains focusing on both quick win and long term innovation leveraging Slack, Sales cloud and agents.

Collaborating with stakeholders across product, IT, domains and business stakeholders, you will translate sales processes into Slack first and agent first solutions. Your responsibilities include product assessment, fit gap analyses, solution creation, ideation and supporting the release and adoption processes.
This strategic position is essential for delivering cohesive, value-driven Slack solutions that empower our sales organization and drive business growth. If you are passionate about about using technology to make seller experiences productive, business processes more efficient and are comfortable working in an ever evolving, agile environment, we invite you to join our team!

Responsibilities
As a product lead on the Slack Product Innovation Team, you will be responsible for:

• Optimize Slack experiences for the assigned business domain.
• Maintaining Product Roadmap to visually represents what will be built and when it will be delivered and how it supports organization transformation for the customer 0
• Driving execution of key pre-GA product features. Responsible for rollouts of OOTB tools/features (FNE/Project dependent). Enhance sales cloud/Slack integration to improve seller productivity and reduce platform noise. Document business cases, functional design documents and test cases/plan and lead UAT
• Understand Customer Zero Needs by engaging with internal customers to understand their requirements, analyze usage trends, and identify potential areas for product improvement or innovation. Architect scalable processes that maximize Slack platform capabilities. Ensure seamless alignment between collaboration tools and business objectives
• Prioritize features and define requirements by defining and prioritizing features based on customer needs, business goals, and the product roadmap. Consult/Drive risk assessment reviews (compliance, sec, worker councils). Align and co-build with domain leads/BAs for org62/OrgSF rollouts
• Analyze product performance and usage: Ability to track key metrics, such as product usage and customer adoption, to understand how the product is performing and identify areas for improvement. Partner with DET( IT) & Change management on rollout and adoption initiatives
• Provide Product Expertise: Serve as as the internal voice of the product, communicating its value proposition and functionality to various stakeholders. Serve as the product authority for end-to-end L2C Slack integration strategy

Preferred Qualifications:

• 4+ years of experience in supporting sales process with technology focused on Lead to cash processes or sales strategy and operations.
• Technology : Salesforce Platform technology skills, Slack and AI experience preferred. Proven track record of staying up to date with technology and agile learning appreciated.
• Requirement documentation: Proven competence and ability to translate business requirements into product based solutions. Proficient in creating comprehensive product/solution supporting requirements., including Process flows, functional and business requirement documents.
• Stakeholder Alignment: Effective communication and engagement of key stakeholders both internal and external to the organization for continuous visibility and alignment. Experience managing global stakeholders and fostering collaboration across diverse teams.
• Lead to Cash Focus: Understanding seller and/or operator needs and behaviors to tailor Slack first processes that align with customer expectations and improve the overall customer experience. Implemented customer-centric strategies leading to positive feedback from sellers.
• Data-Driven Decision Making: Proven track record of being able to make informed decisions based on data and key performance indicators (KPIs) related to Slack first business processes. Track record of using data analytics to drive strategic decision-making.
• Analytical Skills: Proven track record of being able to critically evaluate information, identify patterns, and analyze data to make informed business decisions.
• Problem-Solving: The ability to identify and address challenges or bottlenecks while envisioning a Slack first process to support transformation goals and propose effective solutions. Prior experience on automation and collaboration solutions.
• Process Optimization: Bringing fresh technology led perspectives to support our process and policy experts streamline and optimize to enhance efficiency and effectiveness. Led initiatives resulting in a measured seller productivity or ACV/Pipe generation initiatives.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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