Office Coordinator - Hepatology - Full Time (40Hrs)/Days - Grand Rapids

Job Title: Office Coordinator
Job Type: Full-Time - Monday to Friday, 8AM-5PM
Location: Grand Rapids Outreach Location - 4100 Lake Drive SE Suite 205 Grand Rapids MI 49546
*Must be willing to travel to Muskegon office 1x monthly.

GENERAL SUMMARY:

Under the general supervision of the department manager, the Office Coordinator is responsible for the day-to-day operations of the office at our Grand Rapids outreach location. This role plays a key part in ensuring efficient administrative processes, high-quality patient service, and effective team coordination.

PRIMARY RESPONSIBILITIES:

• Coordinate daily office operations and ensure smooth administrative workflow.

• Serve as the first point of contact for guests and patients, providing excellent customer service and addressing immediate needs.

• Supervise and support clerical/administrative staff, including scheduling and staffing coordination.

• Lead orientation and onboarding of new team members.

• Act as a resource for office and clerical staff, addressing questions and resolving issues.

• Maintain accurate records and oversee office compliance with departmental standards.

• Support clinical team with prior authorizations and medical documentation as needed.

• Utilize EPIC system for scheduling, patient records, and communication.

• Travel to an offsite location once per month to support outreach operations.

REQUIRED QUALIFICATIONS:

• Minimum of 4 years of experience in an office coordinator or equivalent administrative role.

• Medical Assistant or EMT background preferred.

• Experience with EPIC and prior authorization processes preferred.

• Strong communication and organizational skills.

• Ability to work independently with minimal supervision.

• Proficient in Microsoft Office Suite and general office systems, problem solver, and staffing coordinator.