|
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
We are seeking a strategic, results-driven E-commerce Manager to lead and scale our B2B e-commerce platform. This highly visible role will be responsible for shaping the future of our online sales channel through cross-functional leadership, customer experience optimization, and digital innovation. You will own the e-commerce strategy end-to-end, working closely with teams across marketing, sales, technology, operations, and customer service to enhance engagement, improve conversion rates, and drive sustainable revenue growth.
Reporting directly to the General Manager - Consumables, this individual will serve as the strategic driver behind digital channel success and play a critical role in the digital transformation of our business.
Essential Functions
Lead and execute the overall e-commerce strategy, ensuring platform scalability, performance, and long-term growth. Drive cross-functional alignment with marketing, IT, product, and supply chain teams to deliver seamless and consistent customer experience. Develop and lead the future-state roadmap for ERP and customer portal integrations to enable operational efficiency and personalized user experiences. Champion continuous UX and customer journey improvements through A/B testing, data analysis, and user feedback to increase conversion rates and reduce friction. Manage and optimize digital marketing efforts across SEO, SEM, email, and retargeting campaigns in coordination with internal teams. Collaborate on assortment planning, pricing, and promotions to align with business goals and customer needs. Partner with demand planning and logistics to ensure accurate inventory levels, timely fulfillment, and post-purchase satisfaction. Analyze key KPIs such as traffic, conversion, AOV, CAC, CLTV, and ROAS, providing actionable insights and recommendations to senior leadership. Oversee and optimize platform integrations including payment systems, CRM, analytics, and third-party tools. Develop and deliver regular performance reports and strategic updates to executive leadership.
Required/Preferred Education and Experience
Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. Minimum 5 years of experience managing B2B or B2C e-commerce platforms and digital growth strategies.
Knowledge, Skills and Abilities
Proven experience leading e-commerce operations with a strategic mindset and strong business acumen. Ability to influence cross-functional teams, manage complex projects, and drive alignment across departments. Deep understanding of digital customer experience design, e-commerce UX, funnel optimization, and A/B testing best practices. Hands-on experience with platforms like Magento (preferred), Shopify, Salesforce Commerce Cloud, BigCommerce, or WooCommerce. Proficient with Google Analytics, Klaviyo, Meta Ads Manager, SEMrush, and other digital marketing tools. Strong command of SEO/SEM, lifecycle marketing, and digital media strategies. Highly organized self-starter with excellent communication and interpersonal skills, able to thrive in a fast-paced, matrixed environment. Strong analytical capabilities and a data-driven approach to decision-making.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-AD1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
|
ZOLL Resuscitation
Aug 11, 2025