Support Technician (West Phoenix Power Plant)

Are you ready to bring your organizational talent and technical skills to one of Arizona's leading energy providers? As a Support Technician at the West Phoenix Power Plant, you'll play a vital role in keeping operations running smoothly by supporting key business functions such as Finance, Purchasing, and Human Resources at the Plant. This is a dynamic role that combines administrative precision with cross-functional collaboration, and making an impact behind the scenes.
In this position, you'll handle a range of high-value tasks, from managing confidential records to coordinating site-specific projects, while serving as a key liaison between internal teams and department programs. Occasional travel to other generation sites may be required, giving you the opportunity to expand your knowledge and connect with teams across the organization.

Key Skills & Tasks:

Administrative Support - Perform advanced transactional and administrative tasks to support plant operations and business functions.
Data Management - Maintain accurate records, spreadsheets, and reports in alignment with company procedures and compliance standards.
Cross-Functional Coordination - Collaborate with internal teams across HR, Finance, and Supply Chain to support project and program activities.
Confidentiality & Discretion - Handle sensitive information with professionalism and ensure confidentiality in all aspects of support work.
Process Improvement - Identify and suggest opportunities to streamline tasks and improve support processes across departments.
Customer Service - Act as a liaison between employees and internal departments to provide timely information and assistance.
Adaptability - Support a variety of specialized or complex assignments in a fast-paced power plant environment.
Site Support & Travel - Provide on-site assistance and travel to other generation facilities as needed to support business operations.

People We Want to Talk To:

• Detail-oriented professionals who take pride in organization, accuracy, and supporting operational excellence.
• Individuals with a strong foundation in administrative functions and a willingness to grow their knowledge in a technical setting.
• Communicators who can confidently interact with employees at all levels and translate information across departments.
• Self-starters who thrive in dynamic environments where no two days are exactly the same.
• Reliable team players who enjoy supporting big-picture success through behind-the-scenes efficiency.
• Flexible individuals who are open to occasional travel and hands-on support at different sites.
• People who bring a service-oriented mindset, a can-do attitude, and a curiosity to learn in the power generation industry.

• High school diploma or GED
• Four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.Audits, tracks and maintains appropriate documentation for functional area programs.Prepares department tools, guides, matrices and other supporting materials.
2) Consults with team members on informational requirements.Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases.Participates in the testing and implementation of systems to enhance and support business processes and information needs.Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
5) Examines transactions or information to insure compliance with rules and regulations.Discusses discrepancies with appropriate contacts.
6) Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution.Trains others in the use of departmental office equipment.
7) Provides orientation, work direction or training to other administrative support positions in the department when necessary
8) Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary.Plans program, agenda and services according to customer requirements.Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary.Monitors event progress and makes modifications/changes as appropriate.Reviews event bills for accuracy.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.