Analyst II, Technical Operations

Job Summary

The Analyst II, Technical Operations is responsible for training on advanced technical troubleshooting, developing and maintaining Sight & Sound processes, and resolving escalated technical issues. This role also supports front-line technical operations and drives process improvements through analysis, documentation, and knowledge sharing.

This position is based in Leawood, KS and is not eligible for relocation.

What you will be doing:

• Provide level II and front-line technical and operational support through phone, email, and the Sight & Sound ticketing system.
• Resolve escalated operational and technical issues, providing expert troubleshooting and guidance.
• Coach and train team members to address knowledge gaps and enhance problem-solving skills.
• Analyze support requests and reports to identify trends, improve efficiency, and enhance troubleshooting methods.
• Complete assigned project-related responsibilities, ensuring timely and effective execution.
• Develop, refine, and maintain Sight & Sound processes, including knowledge base documentation, training materials, and standard operating procedures for the Technical Support Center team and field associates.

What we need from you:

• 2+ years of digital cinema technical experience through either hands-on or remote resolution.
• 2+ years of customer support or service experience.
• Demonstrated ability to provide consistent coaching and development to the team when handling higher-level issues, ensuring they feel valued while achieving results.
• Delivers clear, accurate technical documentation and communicates effectively across teams and stakeholders
• Proven ability to independently troubleshoot and resolve projection and audio equipment failures at an expert level.

What we also value (preferred):

• Creative problem-solving.
• Networking and/or programming experience.
• Industry-specific training with Cinionic Laser, IMAX and/or Christie equipment.
• Advanced knowledge of key digital cinema components such as projection, audio, and media servers, from both an operational and technical perspective.
• Proficiency in SQL.
• Proficiency in Arts Alliance Media's Screenwriter software.
• Intermediate or higher proficiency in Microsoft Office Suite.
• In-depth knowledge of content specifications, lifecycle, and potential challenges.

Minimum qualifications:

• 2+ years of digital cinema technical experience through either hands-on or remote resolution.
• 2+ years of customer support or service experience.
• Demonstrated ability to provide consistent coaching and development to the team when handling higher-level issues, ensuring they feel valued while achieving results.
• Delivers clear, accurate technical documentation and communicates effectively across teams and stakeholders

Why Work at AMC?

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!

AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

AMC supports personal well-being and work-life balance with a benefits package designed to promote health and happiness, both inside and outside of work.

• Hybrid work schedule (remote/in-office) for most corporate roles
• Annual bonus potential
• Accrued vacation and absentee time plus 12 paid holidays, including an additional day for your birthday
• Reduced working hours on Fridays during the summer to enjoy more of what you love outside the office
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
• 401(k) match to support your financial goals
• A relaxed, collaborative office environment with Coca-Cola Freestyle machines
• Convenient on-site gym facility
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course-FREE movies at any AMC theatre nationwide and the ability to provide up to 8 friends and family movie passes

Job Address

One AMC Way 11500 Ash Street Leawood, Kansas 66211

Employment Status

Full Time

Relocation Eligibility

No

Department

DTDS SUPPORT SERVICES

Pay Rate Type

Hourly

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.