Wine Club Associate

Job Req ID:106322

Job Type:Full-time

Work Category:Onsite

Application Close Date:

Sponsorship:Not Available

Compensation: $25.96- $35

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We are GALLO

We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor "Best Places to Work." GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfoliohere.

View our Corporate Values and Mission Statement here.

A Taste of What You'll Do

Join our dynamic team where customer service excellence meets the world of wine! We are seeking passionate individuals to enhance our brand image and foster consumer loyalty. In this role, you will provide superior customer service and engagement, ensuring effective representation of our brand while building lasting relationships with our valued members.

Your responsibilities will include maintaining the integrity of our extensive member database, proactively driving club acquisition, retention, and fulfilling special requests. You'll keep member records updated through various communication channels, ensuring a seamless experience for all. With a deep knowledge of our product portfolio, you will process orders efficiently, ensuring they are error-free and comply with shipping regulations. You will track and resolve delivery issues, following up with customers to prevent returns and refunds, always aiming to provide a joyful wine experience.

As a vital part of our team, you'll act as a guest concierge, offering local directions and insights into attractions, as well as internal experiences at our winery locations. Your superior customer service skills will shine as you handle a high volume of calls and execute outbound campaigns to maintain brand loyalty.

Additionally, you'll stay informed on current marketing promotions and events, supporting ticket sales and providing physical event assistance during member-only gatherings. You'll have a comprehensive understanding of tasting experiences at all winery locations, offering alternative options when needed and ensuring guests have a memorable visit.

We value diversity and inclusivity, welcoming candidates from all backgrounds to bring their unique perspectives to our team. If you're ready to enhance customer experiences and contribute to our vibrant wine community, apply today and be part of a journey where the joy of wine is always our priority!

What You'll Need

• High school diploma or State-issued equivalency certificate plus 3 years of retail sales, hospitality, sales support, marketing support, administrative support, or customer service experience reflecting increasing levels of responsibility; OR Associates Degree plus 1 year of retail sales, hospitality, sales support, marketing support, administrative support or customer service experience; OR Bachelor's Degree plus retail sales, hospitality, sales support, marketing support, administrative support or customer service experience.
• Skilled in the use of MS Outlook at an intermediate level.
• Skilled in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Required to lift and move cases of product weighing up to 40 pounds.
• Required to be legal US drinking age: 21 years of age or older
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

• Bachelor's Degree plus 1 year of retail sales, hospitality, sales support, marketing support, administrative support or customer service experience.
• Wine sales or Wine club administration experience.
• Wine Industry knowledge.
• Experience with software programs such as Ship Compliant, Wine Club Manager, E-Winery Solutions Ellipsis or member databases/related systems.
• Excellent oral and written communication skills.
• Advanced MS Word, MS Excel, MS Access MS Outlook and MS PowerPoint.
• Experience with applying common sense understanding to carry out instructions furnished in written, oral and diagram form. Experience with dealing with problems involving several concrete variables in standardized situations.

To view the full job description, please click here.

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Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company's policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

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