Business Systems Analyst 3

#CA-DS

Experienced professional who performs a variety of duties related to the overall efficiency of the Patient Billing and business office. Involves technology-based analysis of business practices, processes and problems; developing solutions which may involve process design, data analytics and implementing policy or procedural changes; creating specifications for systems to meet requirements; validating requirements against needs; designing details of automated systems; developing user interface design; planning and executing unit integration and end-user acceptance testing; may develop training materials for system implementation. May lead cross-functional teams to solve complex business or systems issues.

Apply By Date

8/24/2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

• Bachelor's degree in a related field and/or a combination of experience, education and/or training required.
• Several years of previous experience in a similar role/environment required.
• Experience working with healthcare information systems required.
• Billing and accounts receivable experience analysis/management experience required
• Demonstrated knowledge of hospital billing and professional billing, third party carriers, and self-pay program guidelines to develop and execute data analysis to determine which data elements and reporting methods will best suit the needs of management.
• Participation in an implementation of an activity or strategy in a department, hospital or system environment.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills.
• Demonstrated ability and willingness to learn and apply new and upgraded computerized systems to job responsibilities.
• Facilitates and monitors planned organizational change strategies, under direction.
• Accountability for high-level support and for establishing customer service-oriented relationship with users.
• Evaluates application of quality improvement principles, practices, and tools to system development.
• Demonstrates advanced application of adult learning principles and system design standards.
• Liaison between IT personnel and users to resolve issues, recommend system and process changes.
• Demonstrated testing and test planning skills. Synthesizes knowledge of business operations and end-user requirements to improve or develop system design and training projects.
• Ability to learn assigned applications and meet proficiency-testing requirements, and to maintain certification in assigned applications.
• Ability to organize and communicate thoughts logically and develop insightful conclusions.
• Sound decision-making and ability to set and achieve goals.
• Ability to exercise independent judgment and personal initiative and accept responsibility for decision and actions.
• Ability to produce high quality deliverables and perform at high level with minimal direction.
• Ability to recognize the need for and maintain security of confidential information; exercise judgment, tact and discretion in handling sensitive and/or confidential information or situations.
• Demonstrates highly effective interpersonal, communication, and change management skills to ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. Establishes and maintains positive and productive working relationships.
• Proficient in office automation software (word processing, spreadsheets, visual presentation, etc.)Experience in managing and analyzing billing and accounts receivable processes
• Knowledge of billing codes including CPT, HCPCS, REVENUE CODES & ICD9-10Knowledge of hospital billing and reimbursement procedures for Commercial/Managed Care and or Governmental programs

Preferred Qualifications

• Related experience in business systems analysis or a similar role.
• Experience in documenting system requirements, defining scope and objectives, and creating system specifications to guide development and implementation.
• Academic institution or large integrated health system experience preferred.
• Revenue cycle information systems or system implementation team experience on complex projects and/or application development is preferred.
• Experience working with interfaced/integrated multi-vendor applications preferred.
• Experience in managing and analyzing billing and accounts receivable processes.
• Proven ability to review, analyze, and evaluate user needs to develop systems solutions aligned with business strategies.
• Demonstrated success functioning as a liaison between IT and business users, requiring both technical and business expertise.
• Ability to contribute to moderately complex projects, working both independently and collaboratively.
• Thorough knowledge of business and process analysis functions, and related areas of IT.
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
• Knowledge of quality tools and experience in business or clinical process improvement initiatives.

Key Responsibilities

• 40% - Operational Support
• 30% - Accounts Receivable Management and Analysis
• 25% - Staff Training and Quality Assurance
• 5% - Personal and Professional Development

Department Overview

The Patient Billing Department provides billing, collections, and Customer Service support for the hospital and the UCDH physicians.

POSITION INFORMATION

• Salary or Pay Range: $2,954.02 - $5,360.15
• Salary Frequency: Biweekly
• Salary Grade: Grade 22
• UC Job Title: BUS SYS ANL 3
• UC Job Code: 007584
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Monday- Friday 8:00am- 4:30am, 8 hour
• Location: Patient Contact Center (HSP166)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• THIS IS NOT AN HI-B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Continuous 6 to 8+ Hours
• Twisting - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks