Repair Shop Liaison Manager

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Job Description:

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Airbus Commercial Aircraft is looking for a Repair Shop Liaison Manager to join our Repair Team. The Repair Shop Liaison Manager is a key strategic role responsible for the development and comprehensive management of a network of external repair shops. This position ensures seamless coordination between these repair facilities and current/projected order demands. A critical aspect of this role is to maintain a continuous and robust communication flow, driving quality and performance improvements across the entire repair shop network. Furthermore, the manager will be instrumental in optimizing the financial performance of repair shops and developing a long-term service strategy that directly contributes to SATAIR's growth ambitions.

The Procurement team's mission is to acquire indirect goods and services for Airbus commercial aircraft and helicopters, playing a major role in generating value and supplying to the overall competitiveness of the company. Our team members ensure on-time delivery and on-quality of equipment and systems, drawing on their expertise in Industrial, Operations & Quality Management, and strong relationship building skills to problem-solve and proactively mitigate supply chain issues.

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Repair shop Performance management : 40%

• Performance Analysis & Improvement: Proactively question, analyze, and initiate actions to significantly enhance individual repair shop performance, focusing on efficiency, quality, and turnaround times. Organize the surveillance of the suppliers through audits, assessments, and recovery plan

• Operational Oversight: Monitor open repair orders, track the progress of improvement actions, effectively communicate improvement plans, and lead problem-solving teams to address operational bottlenecks. Prepare and support regular management reviews

• Issue Resolution & Escalation: Identify, recognize, and escalate critical issues promptly, collaborating with internal and external experts to develop and implement effective solutions.

• Stakeholder Communication & Alignment: Maintain proactive and transparent communication with all repair shops. Ensure the Repair and Warranty Administration team is consistently updated on all developments, capabilities, and repair order statuses from the repair shops.

Repair shop development management: 40%

• Strategic Network Development: evaluate the level of support and capabilities required for the selection of new repair shop partners.

• Supplier Relationship Management: Organize and lead productive external visits with repair shop suppliers to foster strong collaborative relationships and ensure alignment. Lead the Operational relationship with the repair shops, assess the Supplier capacity, capability & performance and contribute to the Supplier development

• Market Intelligence: Continuously monitor and report on relevant political and economic conditions in the marketplace, identifying factors crucial to competitiveness, including competitor behavior and activities related to repair services.

Process and stakeholder management: 15%

• Process Harmonization: Ensure repair processes are consistently aligned based on inputs from Repair & Warranty Specialists. Identify potential gaps and lead initiatives to harmonize internal processes between various Airbus entities in Canada and Europe.

• Network Industrialization & Consolidation: Support the industrialization and consolidation efforts within the repair shop network to optimize operational efficiency and strategic alignment.

• Process Review & Enhancement: In cooperation with the Repair & Warranty Process Owner, ensure internal and external repair processes are regularly reviewed and improved as needed to drive continuous excellence.

• Supplier Management Contribution: Actively contribute to broader supplier management activities in collaboration with the General Procurement/Sourcing Team, specifically for repair-related suppliers.

Additional Responsibilities: 5%

• Strategic Support: Provide essential support to the Head of Repair, Warranty & Production in achieving strategic objectives related to all repair activities.

Other duties as assigned:

• Perform other duties as assigned to support the overall objectives of the repair operations.

Education:

Required

• A Bachelor's Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience.

Experience:

Required

• Professional Experience: 8 -10 years of progressive experience with repair operations, purchasing, and Supply Chain, specifically within a repair or service-oriented context.

• Language Fluency: Written and spoken fluency in English is required. Fluency in another language is highly desirable.

• Supplier Development: Proven experience in repair shop supplier management and development, including performance monitoring and improvement initiatives.

Preferred

• Technical Proficiency: Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP)

Licensure/Certifications:

Required

Preferred

Travel Required:

• 20-25% Domestic and International

Citizenship:

• Authorized to work in the US, Able to work in US without current or future need for visa sponsorship

Clearance:

• NONE

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

• Demonstrated success as a highly collaborative and effective team player. High degree of professionalism, judgment and integrity

• Several years of progressive experience working within the spare parts business, with a strong understanding of repair operations and logistics. Knowledge of FAA/ EASA, AS9100 rules and regulations

• Demonstrated effective negotiation and strong analytical skills, with a proven ability to derive insights and achieve favorable outcomes.

• A strategic thinker with a structured and systematic approach to problem-solving. Knowledge of Lean and six sigma

• Ability to work effectively in an international environment, reaching across diverse functions and individual interests to improve operations and enhance quality within the repair network.

Communication Skills:

• Strong communication skills, both written and verbal, in English are required. Fluency in an additional language is highly desirable.

Complexity of the Role: (Provide several examples of the types of decisions or recommendations made in performing the responsibilities of this position. Describe the degree of independent decision-making, environment, interfaces, internationalization and change factors. Provide the number of direct reports, job dimensions and nature of contacts.)

• Autonomous managing Repair shop

Level of Decision Making: (Provide level of decision making (strategic, tactical, operational) and impact of decisions.)

• Strategic: Repair network growth for North America

• Operational: SET KPI for repair shops in North America

Organizational information:

(Provide an overview of the organizational unit structure, including manager of position, direct reports to the position, and dotted line (indirect reports) to the position. Attach an organizational chart.)

Direct Reports:

Is this a people manager? ( No)

# of Exempt Reports: 0

# of Non-exempt Reports:0

Physical Requirements:

• Onsite or remote: Onsite 60% Remote 40%

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed

• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed

• Standing: able to stand for discussions in offices or on the production floor. Daily

• Travel: able to travel independently and at short notice. Several times a quarter

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Frequently

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently

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A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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