Engagement Support Manager, Client Service
 BNY Mellon | |
 United States, Pennsylvania, Pittsburgh | |
 Aug 25, 2025 | |
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At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Engagement Support Manager, Client Service join our Treasury Services Client Services team. BNY adheres to an industry standard enterprise sourcing vendor due diligence and governance framework as outlined via BNY policy. This role can be located in Pittsburgh, PA The Engagement Support Manager has a pivotal role within this process and will you'll make an impact in the following ways: * Establish an appropriate interaction framework between Sales, Product, and Third-Part Governance (TPG) * Collaboration with Relationship Managers and third-party engagement team * Document and address issues through remediation with internal and external stakeholders * Serve as a point of escalation for unresponsive third parties during various phases such as Risk Assessment, Due Diligence, Contracting, and Ongoing Monitoring. * Review to ensure budget approval and cost center information is solidified before pre-planning process * Ensure all key data elements are provided during the pre-planning process. * Obtain a robust description of the engagement, including data type, data flow, and storage mechanisms. * Initiate and manage engagements through the planning, risk profiling, and governance processes. * Obtain necessary approvals for engagements rated as critical * Follow up with relevant personnel to move engagements through various phases. * Work with privacy stewards and champions to complete necessary privacy questionnaires. * Create third-party profiles and obtain required documentation. * Ensure timely provision of due diligence information by third parties. * Collaborate on the contract process, obtaining approvals and resolving contract terms. * Determine if third-party arrangements require regulatory notification. * Provide governance materials based on the risk rating of the engagement * Cultivating internal and external working relationships with partners * Establishing appropriate standards inclusive of policies, procedures, and a governance framework for client vendor engagement * Ensuring contractual obligations are being met To be successful in this role, we're seeking the following: * Bachelors degree and/or the equivalent of experience (Banking/Financial/Vendor and/or Project Management) are required * Understanding of Cyber Risk composition * 5+ years of total work experience * Self-motivated with client focus centricity and lean thought process * Strong communication skills; written, verbal and effective listening skills * Ability to be cross-fungible and multitask under pressure * Able to adapt to changing environments and business needs through being resourceful At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards:
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. | |