Sr. Operations Project Analyst

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Sr. Operations Project Analyst to join our project team in Newport Beach, CA or Omaha, NE.

• This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

As a Sr. Operations Project Analyst you'll move Pacific Life, and your career, forward by independently leading complex level Operations projects, as assigned, across both Annuity and Life lines of business. Additionally, you will act as mentor for less experienced Project Analysts, as well as for other Operations employees who are pursuing a career path with the Project Team. You will fill an existing role that sits on a team of 14 people in the Consumer Markets division. Your colleagues will include fellow project professionals in multiple locations.

How you'll help move us forward:

Project Leadership & Execution

• Initiate and manage projects using PM tools; lead kick-off and planning sessions with stakeholders.

• Define scope, roles, timelines, and deliverables; maintain project plans and roadmaps.

• Collaborate with internal and external teams (e.g., Technology, Compliance) to resolve blockers.

• Conduct needs assessments and cost-benefit analyses to support solutions.

• Coordinate implementation plans to ensure smooth transitions and sustainability.

Communication & Stakeholder Engagement

• Facilitate effective meetings with sponsors, SMEs, and cross-functional teams.

• Provide clear status updates and escalate risks or changes in scope, schedule, or cost.

• Draft concise communications for project updates and deployments.

Documentation & Closure

• Maintain accurate project documentation and meeting notes.

• Partner with Training and Documentation teams to update SOPs and job aids.

• Manage post-launch support, gather feedback, and document lessons learned.

Team & Department Support

• Lead department initiatives such as demand prioritization and working groups.

• Mentor junior project analyst and operations staff exploring project roles.

• Act as a point of contact for cross-functional programs and share best practices.

Professional Development

• Meet performance goals and seek feedback for continuous growth.

• Expand knowledge of operations systems and processes.

• Stay current on organizational changes to better support the business.

The experience you bring:

• 6+ years in financial services or a similar operations-focused environment.

• Proven ability to lead projects and deliver excellent service.

• Strong communication, organization, and problem-solving skills.

• Bachelor's degree or equivalent experience.

What makes you stand out:

• PMP or similar project management certification.

• Experience with Smartsheet, Planview, or other PM tools.

• Advanced degree a plus.

You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.

Your well-being is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

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Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.