IT Service Desk Analyst

IT Service Desk Analyst

Applications are now being accepted for the position of IT Service Desk Analyst in the IT Department. This is a
non-exempt position with a starting wage of: $22.80 - $26.30 per hour/DOQ.

ACHD offers an excellent benefit package with medical, vision and dental insurance, paid maternity/paternity
leave, daycare assistance, 401K match, paid vacation and holidays and membership in the Public Employee
Retirement System of Idaho (PERSI).

Primary Responsibilities

• Provide first-level support for desktop computers, laptops, cellular devices, printers, and conference room
technologies. Responsibilities include installation, diagnosis, repair, maintenance, upgrades, and
documentation of hardware and software.

• Support and maintain conference room audio/visual systems, ensuring smooth operation for meetings
and presentations.

• Respond to user inquiries and technical issues via the Service Desk ticketing system, ensuring timely
resolution and clear communication. Provide basic training and guidance to users on hardware and
software usage.

• Demonstrate empathy, patience, and professionalism when assisting users, ensuring a positive support
experience.

• Collaborate effectively with team members and other departments, contributing to a supportive and
inclusive work environment.

• Assist with the administration of physical security systems, network infrastructure, servers, and cloudbased communication platforms as needed.

Qualifications

• Strong familiarity with Windows 11, Microsoft Office applications, and network folder storage in a business
environment.

• Adobe, Autodesk, and Active Directory experience is a plus.

• Experience working within an IT team using a ticketing system to manage and prioritize support requests.

• Strong foundational knowledge of personal computers, software, networking, and troubleshooting
techniques. Ability to connect and configure devices in a networked environment.

• Excellent communication and customer service skills, with the ability to explain technical concepts
clearly to non-technical users.

• Demonstrated ability to work collaboratively in a team setting, adapt to changing priorities, and take
initiative when working independently.

• Strong problem-solving mindset, attention to detail, and a willingness to learn and grow within the role.

• A degree in Computer Information Science or a related field is preferred. Equivalent combinations of
education, experience, and training will also be considered.

An AA/EEO/ADA Employer
Preference may be given to veterans who qualify under state and federal laws and regulations

Salary/Compensation: $22.80 - $26.30 per hour

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