Intern - Year Round (Desktop Support)

Overview

Our Enterprise Technology Services (ETS) intern program offers college students an opportunity to gain first-hand experience in the financial sector, while assisting us to provide the high-quality support that our members deserve. To be eligible for this position you must currently be enrolled in an accredited university and willing to learn and combine theoretical knowledge with hands on experience while developing your professional skills. This is a year-round, full or part-time, flexible internship based on school schedule.

We are looking for an independent and responsible college or university student for our Desktop Support team. This person will be onsite assisting team members navigate technical challenges and assist in both navigating back end as well as hardware issues.

****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the "Attach Cover Letter" button during your application.

Responsibilities

* Perform work in support of assigned IT group - duties may vary depending on assignment
* Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, telephony systems, and audio/visual equipment.
* Apply knowledge gained from degree program in day-to-day duties/responsibilities
* May receive guidance and direction from management and/or senior-level staff
* Leverage technical knowledge and skills
* Work within established standards, change control, policies and procedures
* Provide exceptional customer service
* Perform other related duties as assigned

Qualifications

* Ability to present findings and conclusions clearly and concisely
* Ability to exercise initiative, produce desired results and achieve objectives
* Effective attention to detail
* Effective research, analytical, and problem-solving skills
* Effective verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others
* Experience which demonstrates a high degree of maturity, objectivity, tact, integrity and sound judgment
* Ability to apply sound judgment in analyzing and organizing problems
* Effective planning, organizational, and multi-tasking skills
* Ability to work independently and effectively as a member of a team with a cooperative, positive attitude
* Experience with PCs and related software such as Microsoft Office (e.g., Excel, PowerPoint, Word, Access, etc.)

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