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Posting Date 08/28/25
Application Deadline 09/01/25
Pay Range Anticipated Hiring Range: $19.75 - $25.13 hourly
Full Pay Range: $19.75 - $30.50 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type Unclassified
Department Public Health
About the Position Contribute to keeping our community safe and healthy! The Community Service Representative - VFC (Vaccine for Children) Provider Support is Maricopa County's "front line" of all calls, questions, complaints, and concerns from the City of Phoenix VFC providers. You will provide support with vaccine ordering, storage, distribution, the Arizona State Immunization Information System (ASIIS), and the Vaccine Tracking System (VTrcks). Your work ensures our providers can focus on what matters most, caring for their patients. Apply today! About Us Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH's mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all. Proud to Offer
Work with a greater purpose Tuition reimbursement Exceptional work-life balance with consistent work schedule options Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ
We Require
Two years of experience performing specialized office, administrative, or clerical duties High school diploma or GED
Other Requirements
Employee must have reliable transportation, may have to travel to another location if coverage is needed Must secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card and complete and pass a background check. Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire
We Also Value
Experience in customer service, which includes over-the-phone Experience with the Arizona State Immunization Information System (ASIIS) Experience in a health care environment
Job Contributions
Manage and respond to and answer all incoming healthcare facility provider calls for technical support VFC Provider Support - be a single point of contact for VFC providers to reach out to with questions, concerns, and needs for support may include but are not limited to approving orders, addressing order or shipping questions, processing wastage, returns, borrowing, and updating provider profiles; escalate any issues/concerns to the appropriate staff when needed Assess healthcare facility and provider needs via the support calls and report trend reports to substantiate any quality concerns and possible additional training needs Provide general ASIIS support to Vaccine for Children & Adult providers to help them navigate ASIIS/VOMS (Vaccine Ordering Management Systems), how to run ASIIS reports, and answer any questions or concerns they may have Assist providers with merged or missing patient records, dose accountability, and reconciliation issues
Working Conditions
Selection Procedure
Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer. Apply Now!
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Maricopa County
parental leave, sick time, tuition reimbursement
Aug 29, 2025