Dealer Success Manager

Job Title: Dealer Success Manager

Job Location: Westminster, CO

Business Segment: Field Systems

Department: Trimble Field Systems - Business Transformation Team

What if you could be the hero who guides our dealers and their customers through a major technological leap?

About the Role

We are seeking a dynamic and experienced Dealer Success Manager
/ Program Manager to join our Business Systems Transformation team. This pivotal role will be at the forefront of a major strategic initiative: migrating our dealer network and their customer base from legacy business systems to our next-generation subscription platform.

As the Dealer Success Manager / Program Manager for Data Migration, you will be the central orchestrator and primary point of contact for our dealers, guiding them through every step of the migration and adoption process. You will bridge the gap between our technical teams and our dealer partners, ensuring a smooth, efficient, and successful transition that enables our dealers to coordinate the transition with their customers and make this a seamless transition.

What You Will Do

• Dealer Partnership & Engagement:

  • Serve as the primary point of contact for all dealer questions and concerns regarding data migration and lead the adoption of the next-generation subscription system.

  • Work directly with dealers to support their data migration efforts, from initial planning over migration to final adoption.

  • Provide dedicated, hands-on support ("handholding") to dealers as they approach their customers in preparation for the migration, ensuring they are trained and informed and have confidence in the process.

• Program Coordination & Management:

  • Coordinate a wide range of pre-migration activities with dealers, including customer communication planning, renewal date alignment, customer account data clean up

  • Develop and manage adoption plans for the regional rollout and adoption of the next-generation subscription system and migrating the customer base.

  • Plan and oversee the engagement strategy for end-customers in partnership with our dealers to ensure a seamless transition.

• Cross-Functional Leadership:

  • Act as the key interface between our internal technical teams, data engineers, channel sales managers, and our dealer network during the migration process.

  • Translate system requirements and activities into clear, actionable steps for non-technical stakeholders, particularly dealers and sales teams.

  • Champion the needs of our dealers within the project team to drive improvements in the migration process and tooling.

• Strategic Rollout & Adoption:

  • Lead the planning and execution of the regional rollout strategy, ensuring a structured and scalable approach to system adoption.

  • Support dealers in successfully migrating their customer base into the new system, driving high adoption rates and user satisfaction.

  • Track and report on key migration milestones, risks, and success metrics to senior leadership.

What Skills & Experience You Should Bring

• 5+ years of experience in program or project management, preferably in a technology, SaaS, or enterprise software environment.
• Proven track record of successfully managing complex data migration, system implementation, or software rollout projects.
• Experience working directly with external partners, clients, or a dealer/channel network is highly desirable.

Competencies

• Exceptional Communicator: You can articulate complex technical concepts to non-technical audiences and are skilled at building trust and rapport. You are an empathetic and patient listener.
• Master Orchestrator: You excel at planning, organizing, and managing multiple concurrent workstreams and stakeholders. You have a keen eye for detail and a knack for identifying dependencies and risks.
• Relationship Builder: You are adept at managing stakeholder relationships at all levels, from technical engineers to business executives and external partners.
• Problem Solver: You are a proactive and resourceful individual who can navigate ambiguity and drive solutions to complex challenges.
• Technical Acumen: While not a data engineer, you are comfortable discussing technical topics related to data structures, APIs, and system integrations

What Skills & Experience You Could Bring

• Experience with subscription-based business models or billing systems.
• PMP, Agile, or other relevant project management certifications.
• Familiarity with CRM (e.g., Salesforce), ERP, or other business systems.

About Trimble

Trimble is an industrial technology company, concentrated on helping the world work better. Our technology enables jobs to get done more precisely and accurately so you can build, construct, grow and move the things we need to live our lives and build future communities.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimble's Privacy Policy

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