User Experience Researcher

Are you a User Experience Researcher looking to join one of the top companies in the Energy and Gas industry?

Are you looking to further your career and grow?

Do you have experience with user research tools like UserTesting.com?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work remotely with our client in San Antonio, TX. Interested?

Here's what you'd do:

• You'll work with a UX leader who understands how to leverage your research results and will help you foster buy-in to acting on your results.
• Provide research and support for the customer-facing designs, including usability testing, interviews, website and mobile app analytics, and other research methods.
• Act as a researcher Subject Matter Expert (SME) to inform the team's user-centered design decisions for high-visibility ongoing projects.
• Create engaging reports of research results by using and updating our research templates.
• Plan research activities using an agile process to stay ahead of development work so that the user informs engineering and development decisions.
• Summarize research results so that the actions needed to resolve the issues or take advantage of the revealed opportunities are clear and actionable.
• Understand technical tradeoffs while maintaining a 'bias' toward the user so that iterative improvements can be made over time.
• Collaborate with designers, developers, analysts, product managers, and tech leads to implement solutions.
• Synthesize data across different research activities to identify trends and patterns that can further reduce user painpoints and optimize our work processes (reduce finding the same type of usability problem repeatedly).
• Participate in quarterly planning activities by contributing research results and patterns.
• Remain current on user interface trends and programming techniques and suggest new tools and methods as necessary.
• May assist with user acceptance testing.
• Work cross-organizationally with multiple teams and individuals.
• Share expertise with other team members to grow their understanding of the importance of end users.

Here's what you'll get:

Pay: $54.10/hr.

Hours: 40 hours/week.

Length: Temp (24 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 4 years of experience with user research tools like UserTesting.com.
• Minimum of 4 years of experience conducting research and compellingly sharing results to ensure issues are resolved and peers understand the results.
• Minimum of 4 years of experience collaborating with multi-disciplinary teams to research, design, develop, and test new functionality or iterative improvements.
• Minimum of 4 years of experience communicating and working with business and technology stakeholders to help them understand end users' needs and expectations.
• Minimum of 4 years of experience conducting online usability tests and other user research methods to inform design decisions for desktop or mobile applications.
• Minimum of 4 years of experience working in an Agile/Scrum product development environment that is cross-functional and highly collaborative
• Minimum of 4 years of experience in an Online portfolio or work samples that demonstrate your approach to user research and how you present your results to your team.

• Bachelor's Degree in Human-Computer Interaction or Business.
• Previous experience with the Electric and Gas Utility Industry.
• Experience conducting in-person research with users and stakeholders.
• Experience identifying appropriate research methods to close knowledge gaps and explore opportunities; creating novel methods as needed.
• Good judgement and confidence to inform product teams about how to use research to make better decisions.
• Proficient understanding of accessibility requirements, web development, and mobile applications.
• Knowledge of qualitative and quantitative research methods.
• History of working with cross-functional teams using Agile/Scrum methodologies and understanding how to insert research results throughout the product life cycle.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.