Disaster Recovery Services Case Manager Supervisor

The Salvation Army Midland Division is seeking a dedicated Disaster Recovery Services Case Manager Supervisor to lead a vital project providing hope and recovery to individuals and families impacted by disaster. This position plays a key role in restoring stability for survivors by coordinating and delivering temporary assistance, long-term follow-up, and comprehensive case management services.

In this leadership role, you will oversee a team of case managers, ensuring compassionate and effective support for survivors through rapid response outreach, ongoing follow-up, and referrals to both disaster-related and community resources. You will work directly with survivors to help them navigate barriers, access emerging resources, and rebuild their lives to pre-disaster levels of functioning.

This is a full-time position (40 hours/week) with a starting salary of $54,000 per year. The role is grant-funded and currently scheduled from October 1, 2025, through October 1, 2027, with the potential for extension based on available funding.

The Salvation Army Midland Divisional Headquarters is located at 1130 Hampton Ave, St. Louis, MO.

Essential Functions

Deliver and supervise disaster recovery services to persons presenting at agency center(s) or to persons temporarily residing in community settings including motels, shared homes, and other housing situations.

1. Generate disaster and non-disaster information and referral service information, gain and disseminate understanding of the resources available to the survivors, facilitate referral processes of survivors to resources ensuring that referred survivors can access these resources, and track utilization of these resources.
2. Determine eligibility and assess survivors' disaster related needs, complete disaster intake form(s) and records, provide disaster related financial assistance, and record disaster related casework services according to prescribed agency guidelines.
3. Provide project liaison between The Salvation Army and other agencies possibly including presentations to Long Term Recovery Committee.
4. Implement as needed long-term case management services, which may include individualized disaster recovery plans, with disaster survivors leading to the elimination of disaster-related needs.
5. Input client and client related information into The Salvation Army Information Management System (SIMS). Review and ensure that case managers' information is entered in a timely and accurate manner.
6. Monitor agency spending on project and ensure the timely and correct collection of statistical data and reports.
7. Substitute for any Disaster Recovery Services workers as necessary.
8. Maintain confidential, comply/enforce proper client boundaries and comply with Safe From Harm guidelines.

Minimum Qualifications

Bachelor's degree in human services field and two years related work experience with some supervisory experience. Combination of training and experience will be considered. Must have good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army mission is essential. Knowledge of The Salvation Army and Government, State and community resources is helpful. Requires reliable transportation, a valid Driver's License and pass The Salvation Army Motor Vehicle Report screening. Must demonstrate ability to think independently and exercise sound judgment. Must be a team player, a self-starter, able to handle several projects at the same time and perform well with minimum supervision.

Physical and Working Conditions

Must be capable of performing the above essential duties in an office environment to include using a computer, answering phones, etc. Occasionally lifts 20 pounds and sometimes up to 40 pounds. Will occasionally move 50 or more pounds using dolly/cart/truck. Most work will be indoors in a temperature control environment. However, occasional outdoor travel is required in the summer and winter.