Government Markets Program Specialist

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a remote, hybrid or an in-office working arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 022
• FLSA Category: Nonexempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.

A day in the life

The Government Markets Program Specialist is responsible for supporting the operations and initiatives of the government lines of business. This role works closely with both internal and external stakeholders to gain in-depth understanding of their business strategy, processes, services, business operations to support program implementation, operational effectiveness and contract compliance.

Your responsibilities will include

• Translates moderately complex business needs into solid business and functional requirements.
• Provides support to assigned government programs for program implementation, operations and contract compliance.
• Identifies opportunities, contributes recommendations based on analysis of data, requirements and future impacts, and determines course of action.
• Drives work for assigned initiatives including business process change/improvement, testing, training, and communication.
• Identifies, researches, and troubleshoots a variety of system and process issues impacting the overall business operations of the department and division.
• Supports business initiatives through data analysis, ensuring contract compliance, identification of implementation barriers and performing user acceptance testing of various systems.
• Functions as a subject matter expert within applicable processes and/or reporting platforms.
• Facilitates meetings and collaborates between various internal departments and external business partners in a positive way to drive cross functional stakeholders to reach agreements and effective solutions.
• Collaborates with staff on process or system issues until full resolution, implementation and/or ongoing business or systems support is achieved and meeting operational needs.
• Prepares and distributes reports and metrics by analyzing and summarizing the information and trends.
• Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience and towards creating efficiencies.
• Participates actively in enhancement and implementation efforts to ensure the solution fits the needs of customers both internally and externally.
• Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

What you need to succeed

• A Bachelor's degree in Business, Management, or a related field
• 3 years of experience in business operations, requirements gathering, business analysis, or related experience
• Healthcare industry experience is strongly preferred
• Communicates effectively, both verbally and in writing
• Demonstrates strong organizational understanding
• Collaborates well with others to achieve shared goals
• Possesses solid technical and professional knowledge and skills
• Identifies and resolves problems with a practical approach
• Manages projects with intermediate-level proficiency

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 9/19/2025 at 8:00 a.m. (CT). No further applications will be considered.