New

EMS Dispatcher 1

RWJBarnabas Health
vision insurance, paid time off, long term disability, tuition reimbursement, 403(b)
United States, New Jersey, New Brunswick
1 Robert Wood Johnson Place (Show on map)
Sep 06, 2025
EMS Dispatcher 1 Req #: 0000213628 Category: Clerical / Administrative Support Status: Full-Time Shift: Day Facility: RWJBH Mobile Health (EMS) Department: MH Central Communication Pay Range: $21.42 per hour Location: ONE ROBERT WOOD JOHNSON PLACE, NEW BRUNSWICK, NJ 08901 Job Title: EMS Dispatcher 1 Location: Mobile Health Department Name: MH Central Communication Req #: 0000213628 Status: Hourly Shift: Day Pay Range: $21.42 - $21.42 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. The Emergency Call Taker 1 is responsible for answering and processing emergency, non-emergency and administrative calls in a timely and professional manner. Under the direction of the Communications Supervisor, this position is accountable for receiving requests for service, inputting the information into a Computer Aided Dispatch (CAD) system, and properly triaging call through the Medical Priority Dispatch System (MPDS). Standard of performance is limited to the use of the knowledge, skills and techniques within the International Academy of Emergency Dispatch (IAED) Emergency Medical Dispatch (EMD) Guidelines and in accordance with all applicable laws, regulations and Mobile Health policies. Qualifications: Required: High School Diploma or GED American Heart Association BLS for Healthcare Provider APCO BTC or State approved equivalent within 90 days of employment IAED EMD within 90 days of employment HazMat Awareness within 6 months of employment WMD or CBRNE Awareness within 6 months of employment NIMS I-700 within 6 months of employment ICS-200 within 6 months of employment Must be at least 18 years of age Driver's license record check and criminal background check Preferred: One year dispatch experience with another public safety agency Certifications and Licenses Required: High School Diploma or GED American Heart Association BLS for Healthcare Provider APCO BTC or State approved equivalent within 90 days of employment IAED EMD within 90 days of employment HazMat Awareness within 6 months of employment WMD or CBRNE Awareness within 6 months of employment NIMS I-700 within 6 months of employment ICS-200 within 6 months of employment Scheduling Requirements: Full-Time, Nights 40 hours per week Essential Functions: Conducts self in a professional, dignified and compassionate manner at all times Capable of communicating clearly, effectively, professionally and in English via written and verbal means Notifies Supervisor of any deficiencies regarding maintenance, equipment, or supplies Notifies Supervisor immediately of any unusual circumstances Answers telephones in a calm, efficient, prompt and professional manner Assesses the nature and extent of injury or illness in accordance with the IAED MPDS to establish and prioritize appropriate resources and administer pre-arrival instructions to callers Assesses the need for additional services and makes the appropriate requests Consults a computer screen to ascertain pending assignments and changing situations Enters all required information into the CAD system and assures completeness Interacts professionally with partners, patients, management, colleagues from other EMS agencies, public safety personnel and other healthcare providers and members of the public Performs other duties as required or requested by EMS management, necessary to the function of the organization Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: Medical/Dental/Vision plans 403(b) PTO Short & Long Term Disability Basic Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Discounts Through our Partners NJ Devils NJ Performing Arts Center Verizon And many more! At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer