New

Field Service Coordinator

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Mississippi, Tupelo
Mar 11, 2026
Field Service Coordinator ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Field Service Coordinator is responsible for coordinating and scheduling off-site electric power generation equipment service and repairs. Assists EPG technicians with locating job-sites and appropriate equipment. Maintains contact with customers and technicians to support parts orders, work order entry and work schedules. Assists in providing administrative support to department staff members, including coordination of service documentation and personnel related issues with the Service Manager. Performs data entry for service work orders, directs communications (email, phone, radio, etc.) and supports all areas of service operations as needed. Interacts with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes. ESSENTIAL DUTIES & RESPONSIBILITIES Coordinates resources and personnel schedules Maintains effective work, vacation and training schedules for assigned staff Processes repair parts orders and parts returns Open and perform maintenance on work orders and segments Enter labor hours on to work orders and close work orders on a timely basis Schedule service for customer equipment Prepare and distribute reports for analysis to department manager Use the Dealer's business system to extract customer and equipment history Prepare written reports and recommendations as required May have to lift up to 25-30 pounds on occasion May work in an environment where hazards are present Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks Other duties as assigned WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. BASIC QUALIFICATIONS EDUCATION & EXPERIENCE High School Diploma (or equivalent) required Three or more years of relevant experience desired Technical English language skills required. Ability to write routine reports and effective correspondence KNOWLEDGE, TECHNICAL SKILL, & ABILITIES Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS) Must be knowledgeable about or willing to learn various systems used in this role Must be proficient in shop math Must be proficient in project management Able to understand the basic dynamics of equipment operation and design Able to communicate verbally and in writing WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. THE BASICS Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) WHAT SETS US APART Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs *Thompson Machinery offers competitive salaries and a complete benefits package.* Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Mar 10, 2026 05:44 PM