Desktop Support Technician

Provides technical support, setup, configuration, troubleshooting as they relate to personal computers, printers, applications software and network connectivity. Logs, tracks and resolves hardware and peripheral issues. Technician is responsible for taking a lead on projects. Assist with end-user training on how to use personal computers, operating systems, utilities and applications. High level of commitment to completing assigned projects or tasks to meet deadlines. May be required to work flexible hours or to be on call. Works within established guidelines for system standards and refers unusual situations to manager or senior level staff.

Essential Duties and Responsibilities

* Performs installation, repair, upgrades, and modifications of PC equipment.

* Installs PC software programs and systems to meet user requirements.

* Analyze software for compatibility on desktops and network.

* Provide analytical support for third party software applications.

* Advises and provides support for project implementations.

* Escalation of issues within the department as needed to senior technicians

* Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives.

* Maintains records and inventory of computer equipment.

* Travel to other Mercyhealth locations is required

Education and Experience

Associate's degree (A. A.) in Computer Science or related area preferred.

Certification and Licensure

Hardware or OS certification preferred

Maintain a valid driver's license

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is frequently required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.