Asset Manager (Infrastructure Program Manager)

The Asset Manager plays a critical role in maintaining the health, reliability, and performance of our national portfolio of over 530 owned and leased properties. This role will help build our asset management program in addition to supporting the infrastructure of our facilities management program through asset inventory oversight, lifecycle and warranty planning, emergency response coordination, safety, and risk mitigation. In addition to driving system maturity and maintenance strategies, control testing program, this individual contributes to sustainability tracking and capital planning initiatives and plays a key role in disaster preparedness and response.

May be open to remote in several markets for highly qualified candidates.

Asset Management & System Integration

• Maintain and validate asset data across MCIM and ServiceChannel platforms.
• Collect and track equipment specific details (e.g., serial numbers, model numbers, install dates) to support lifecycle analysis and capital forecasting.
• Build and maintain a centralized warranty program, including warranty tracking by asset, claim routing, and coordination with Facility Managers and vendors to avoid unnecessary charges.
• Lead root cause analysis for recurring maintenance issues and recommend warranty repairs, preventive adjustments, or capital improvements as needed.
• Develop and maintain PM strategies for key systems (e.g., boilers, chillers, HVAC), including vendor coordination and asset performance monitoring.
• Track and help collect environmental sustainability data (e.g., refrigerants, lighting, ballast materials) to support ESG reporting and compliance.
• Develop and maintain a lifecycle replacement strategy for soft assets such as carpet, paint, furniture and ceiling tiles, ensuring routine refresh cycles are planned, budgeted, and integrated into the capital roadmap.

Facility Condition Assessment (FCA) Program Oversight

• Monitor progress on facility condition assessments across the portfolio.
• Partner with Facility Managers to ensure FCA findings are addressed through work orders or capital project initiation.
• Escalate unresolved issues and track closure of FCA related deficiencies.

Disaster Readiness & Response Coordination

• Act as the central triage and coordination point for hurricanes, snow, earthquake and other natural disasters.
• Lead planning calls for emergency events, plan annual Hurricane Summit preparations, and participate in corporate Enterprise Incident Management (EIM) calls.
• Coordinate closely with our restoration vendors, serving as the go/no-go decision maker during weather response activation.
• Maintain situational awareness by issuing storm alerts and updates to impacted stakeholders, and EIM partners.

Capital Projects & Technical Input

• Attend project kickoff and planning meetings to represent Facilities interests.
• Review specifications, equipment standards, and design drawings to ensure alignment with reliability, warranty, and sustainability standards.
• Provide guidance on standard equipment specs and preferred vendors based on asset performance history and lifecycle planning.

Field Collaboration & Support

• Participate in site visits with Facility Managers to verify asset conditions and support capital planning.
• Collaborate across teams including Risk, Engineering, Sustainability, and Strategic Real Estate to align on priorities and processes.
• Act as a liaison for asset-related initiatives.

Fleet Management Program

• Coordinate with external fleet management vendor (e.g., Emkay) to purchase new vehicles, track delivery timelines, and manage vehicle pickup logistics.
• Assign vehicles to eligible employees, provide guidance on pickup instructions and documentation, and ensure asset records are updated in the vehicle inventory tracker.
• Upon employee separation, coordinate vehicle retrieval and reallocation or return. Including vendor scheduling, title transfer, and driving logistics to prevent idle vehicles from sitting unused.
• Maintain a current inventory of all assigned vehicles, including VIN, mileage, assignment history, and lease/purchase status.
• Collaborate with leadership to support compliance, budget planning, and driver policy alignment.
• Note: Individual employees are responsible for maintaining their assigned vehicles (e.g., oil changes, inspections). The Fleet Program lead ensures accurate tracking, turnover, and procurement, not daily maintenance.

Bachelor's Degree and 6 years of experience in Project Management

OR High School Diploma or GED and 10 years of experience in Project Management

Preferred Qualifications:

• Strong written and verbal communication skills; must be able to draft clear operational updates (ie; storm alerts, asset summaries), contribute to vendor or leadership meetings and present findings or recommendations to a range of audiences.
• Minimum 5 years of hands-on experience in facilities management, capital planning, or infrastructure operations. Preferably within a multi-site or portfolio-based environment.
• Working knowledge of building systems, including HVAC, mechanical, electrical, plumbing (MEP), and structural components. Ability to interpret and assess facility issues and vendor proposals for both corrective and preventive maintenance.
• Strong understanding of remediation practices related to water intrusion, mold, lead, and other environmental concerns; ability to coordinate with vendors and make sound decisions during triage and recovery efforts.
• Ability to review and interpret construction drawings, plans, and equipment specifications, and provide input on asset standards during capital project design.
• Proficiency with CMMS systems (ServiceChannel strongly preferred) and asset tracking platforms (e.g., MCIM).
• Demonstrated experience in preventive maintenance strategy and warranty program development.
• Familiarity with FCA methodology, project planning, and construction document review.
• Prior experience in emergency/disaster planning or response coordination highly preferred.
• Strong analytical skills and ability to lead root cause investigations tied to maintenance and reliability.
• Ability to clearly communicate across internal teams, vendors, and senior leadership.
• Some travel to branch sites may be required (~10-20%), and provide off-hours support during emergency events (e.g., hurricanes, floods).
• Experience designing or supporting a structured warranty program, including asset eligibility tracking, vendor claims coordination, and reduction of duplicate spend.
• Ability to collect, interpret, and maintain equipment level asset data, including serial numbers, model info, warranty timelines, and install dates, with experience integrating this data into CMMS or capital planning tools.
• Proficient in Microsoft Excel to manipulate data and support reporting required to track assets.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.