Field Quality Actions Supervisor

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com.

Enovis History

In April of 2022, Colfax, which includes orthopedic leader DJO,separated from ESAB Corporation and rebranded to Enovis. In recognition of our successful history of growth and innovation, the distinctive "O" in our new Enovis logo was deliberately carried over from our Colfax logo as it represents continuous improvement - a cornerstone of our business's success that will continue at Enovis. Enovis is poised to become one of the world's leading medical technology companies.

What You'll Do

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.

As a key member of the Surgical Sales Operations, Customer Service & Sales Support Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Field QA Actions Supervisor

Reports To:
Sr. Support Manager, Surgical Customer Service & Sales Support

Location:
Hybrid - Austin, TX

Business Unit Description:

Enovis Surgical is a global leader in total joint orthopedics, committed to advancing patient outcomes through innovative products and service excellence. Within Surgical Operations, the Customer Service and Sales Support team plays a vital role in ensuring seamless case execution, accurate order fulfillment, and responsive field support.

The Field QA Actions function sits within this group, aligning closely with Sales Operations to manage product complaints, recalls, and corrective actions in partnership with the field. This business unit ensures compliance with regulatory requirements, protects patients and providers, and strengthens the trust between Enovis and its customers.

By joining this team, you'll contribute to a culture of accountability, collaboration, and continuous improvement, working cross-functionally to support our mission of delivering best-in-class surgical solutions and customer experiences.

Job Title/High-Level Position Summary:

The Field QA Actions Supervisor plays a vital role in ensuring compliance with regulatory requirements and Enovis quality standards. This position partners closely with the field and internal teams to manage product complaints, recalls, and corrective actions. By driving timely resolutions and ensuring clear, consistent communication across stakeholders, the Field QA Actions Supervisor helps safeguard patient safety while supporting operational excellence.

Key Responsibilities:

• Oversee product complaints and recalls: Manage the end-to-end process for field-related product complaints, recalls, and corrective actions, ensuring compliance with regulatory requirements and Enovis standards.

• Coordinate cross-functional communication: Serve as the primary liaison between the field, Sales Operations, Quality, and Regulatory teams to ensure timely updates, clear documentation, and aligned resolution.

• Drive timely resolutions: Monitor case progress, track deadlines, and escalate issues when necessary to minimize delays and ensure accurate outcomes.

• Ensure accurate documentation: Review and maintain records of product complaints, corrective actions, and recall activities to meet internal standards and external audit requirements.

• Provide training and guidance: Educate sales agents, field representatives, and internal staff on proper complaint reporting, recall processes, and compliance procedures.

• Analyze trends and risks: Monitor and evaluate field complaint data to identify recurring issues, potential risks, and opportunities for process improvement.

• Support continuous improvement: Partner with Sales Operations and Quality to develop streamlined processes, tools, and policies that strengthen compliance and operational efficiency.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

Minimum Basic Qualifications:

• Bachelor's degree; OR equivalent professional experience in quality, regulatory, or customer service within medical devices.

• Minimum of 3 years' experience in medical device, healthcare, or regulated industry.

• Minimum of 2 years' experience working with product complaints, recalls, corrective actions, or quality systems.

• Demonstrated experience collaborating across functions (Sales, Quality, Regulatory, or Operations) to resolve field or customer issues.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Ability to travel up to 10% as required for business needs.

Travel Requirements:

• Up to 10%

Desired Characteristics:

• Previous experience in orthopedic medical devices or surgical products.

• Familiarity with ERP, CRM, or quality management systems (e.g., Oracle, Salesforce, Agile, or equivalent).

• Exceptional written and verbal communication skills, with the ability to translate complex quality issues into clear, actionable updates for the field.

• Proven ability to influence and collaborate with cross-functional teams, including Sales, Quality, Regulatory, and Operations.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities under tight deadlines.

• Experience leading or mentoring team members in a supervisory or project leadership capacity.

• Analytical mindset with experience using reporting tools (e.g., Power BI, Excel Pivot Tables) to track trends and identify root causes.

• Demonstrated problem-solving ability, including handling escalated field issues with a solutions-oriented approach.

• Passion for continuous improvement and driving process enhancements that support patient safety and business goals.

"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:

Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company's extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

Join us in creating better together.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.