New 
Technical Program Manager II
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 14, 2025 | |
|
OverviewAre you a quality-driven, curious problem-solver who thrives in ambiguity and enjoys working within a collaborative global team? The Azure One Fleet Platform (OFP) team is on a mission to accelerate the delivery of AI and new cloud capacity-globally, at scale-with speed and safety, keeping quality at the heart of everything we do. We ensure day-one build and launch excellence for Azure across new clouds, regions, and availability zones. Our culture is rooted in a growth mindset, a fail-fast approach, a bias for action, and a strong sense of empowerment-all of which drive our commitment to delivering high-quality outcomes.As a Technical Program Manager II on the Azure One Fleet Platform team, you will lead cross-functional work-streams across multiple product lines to enhance launch quality, uphold customer commitments, and improve service health for all capacity expansion initiatives. You will define and track semester objectives and key results (OKRs) and success metrics, leveraging systemic data and key performance indicators (KPIs) to monitor progress and ensure operational readiness.Your role will involve close collaboration with engineering, operations, and customer-facing teams across Azure and within C+AI organization to address complex infra and service health and quality challenges. You'll communicate program status, risks, and mitigation plans effectively across stakeholders. Additionally, you will drive continuous improvement in infrastructure automation, author technical specifications for complex business problems requiring engineering alignment and establish or support processes that reduce manual toil. You'll also play a key role in incident management to ensure compliance, operational excellence, and timely launch readiness of new Azure Clouds, Regions, and Availability Zones.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will work with engineering teams to design technical solutions for customer support experiences, identifying risks and proposing data-based mitigations.You'll coordinate and ensure alignment across product and operations teams.With minimal supervision, you will help deliver on roadmaps, track project schedules, and communicate status to stakeholders.You will analyze and drive continuous improvement of customer support and incident management experiences by creating and validating use cases and partnering with others to define and collect metrics.You'll partner with our engineering teams in all phases of development as a subject matter expert focusing on privacy, compliance and customer support. | |