Senior Director, Public Sector Defense Competency Lead (Secret Clearance)

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Role Overview
The Public Sector Defense Competency Lead is a seasoned people manager and consultant. They lead a large team of consultants tasked with delivery for our most complex, enterprise-level customers. They lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.

This individual should have experience and passion for growing world class high-performance teams and successfully delivering value-driven experience services to Salesforce customers. This leader will craft strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business. The Defense Competency Lead will contribute to thought leadership and best practices - both internally in their community and externally in the marketplace - and advocate for change across the organization.

This role is expected to be customer-facing and is responsible for participating in customer-facing consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies. This leader serves as an advisor, using strong interpersonal skills, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer ROI.

Competency Leaders are compelling and dynamic presenters and facilitators, obtaining acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They also show a strong understanding of typical business challenges and business objectives faced by Salesforce and by customers.

Leadership Qualities

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organizational dynamics with the intellectual horsepower to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
• Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization
• Innovate for Growth: Always thinking about how to make improvements, establish new ways of working; able to implement changes that map to business strategy. Stays abreast of cutting edge technology, design and change trends.
• Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business.
• Builds Trust and Credibility: Makes decisions based on organization's values - actions are consistent with company's core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.
• Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.
• Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energized by tough challenges.

YOUR IMPACT: Responsibilities

• Lead and develop a team of managers with direct reports
• Help employees consistently meet/exceed goals and metrics
• As an experienced people manager - lead a large team of consultants tasked with delivery for our most complex, enterprise-level customers
• Be customer-facing for enterprise-level customer engagements
• Be a forward-thinking leader responsible for hiring, building and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Identify and lead internal strategic initiatives to grow the Defense Delivery Team and overall consultant competency; serving as an active contributor to the community's overall knowledge base and expertise
• Guide customers and team members in rationalizing and deploying emerging technologies and ways of working that drive increased business value
• Work collaboratively and leveraging very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Work closely with peers across all competencies and directly with customers to ensure that our delivery services are meeting customer needs

Required Skills and Experience

• 10+ years experience in a Services leadership position
• 10+ years of experience leading, managing, coaching, and developing staff
• Proven success at leading transformational projects to deliver customer outcomes through technology
• Strong communication skills; adept at navigating/mediating conflict and fostering healthy dialogue
• Strong business acumen and analytical skills with ability to think strategically as well as ability to handle details
• Strong organizational and management skills to manage multiple projects, responsibilities and staff.
• Exceptional relationship-building skills demonstrated by ability to grow and nurture relationships with internal stakeholders
• High energy and passion for the job
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• 10+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations
• MS or MBA degree
• Relevant Salesforce certifications and consulting experience are strongly recommended

Citizenship & Clearance

• Must be a US Citizen
• Must be eligible to obtain Secret clearance (minimum)
• Clean background suitable for positions of public trust
• Ability to travel within the United States up to 20%

Note: Active clearance is not required to apply

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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