Tenant & Employment Sales Support Specialist

TransUnion's Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

What We'll Bring:

What You'll Bring:

• High school diploma required, Associates degree preferred
• Minimum of twelve months previous work experience in a service and support role
• Provide service and support independently in a fast-paced environment, leveraging strong verbal and written communication skills to make accurate decisions
• Apply attention to detail and analytical thinking to understand and retain complex concepts
• Utilize platforms such as TUBS, Salesforce, OnBase, SCM, Microsoft Office (Outlook, Word, PowerPoint, Excel), and PeopleSoft to manage account servicing
• Demonstrate familiarity with modern technologies and communication tools (e.g., social media, smartphones, tablets)
• Travel up to 20% as needed for in-person meetings and conferences

Impact You'll Make:

• Collaborate effectively with team members and management to deliver consistent, high-quality service
• Maintain up-to-date knowledge of products, features, and initiatives while adhering to established procedures
• Provide basic technical support and act as a liaison between customers and internal departments, escalating issues when necessary
• Respond promptly to customer inquiries via email and Salesforce, ensuring accuracy and completeness of documentation
• Perform account-related tasks including invoice and billing adjustments, business information updates, and product activations/deactivations
• Document all customer interactions and activities in CRM to support sales tracking and follow-ups; assist with special projects as needed

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

TransUnion's Internal Job Title: