Senior D365 Solutions Architect

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is looking to hire a Senior D365 Solutions Architect to join our growing Enterprise IT team.

About the role:

The Senior D365 Solutions Architect will possess extensive knowledge and experience in designing, implementing, and optimizing Dynamics 365 solutions, with a particular focus on Customer Insights and CRM. This role requires a deep understanding of data integration, customer data platforms, and advanced analytics to drive customer engagement and business growth.

As a Senior D365 Solutions Architect, you will be part of:

Solution Design:

• Architect and design comprehensive solutions within the Marketing Technology stack, focusing on Dynamics 365 Customer Insights and CRM to meet specific business needs.
• Ensure solutions are aligned with the overall technology strategy and architecture standards of the organization.

Development:

• Develop custom applications, workflows, and integrations within Dynamics 365 and Power Platform to enhance business processes, particularly focusing on the needs with Marketing and Sales.

Integration:

• Deep understanding of D365 API integration from microservices, 3rd party apps, and custom-built applications. Integration experience with Synapse, Data Lake, and Dynamics Managed Environments.
• Implement data governance and data quality measures to ensure the accuracy and reliability of customer data.

Collaboration:

• Work closely with cross-functional and technical teams including marketing, business development, cloud services, enterprise architecture, and other IT and business teams to ensure successful design, deployment, and adoption of Dynamics 365 solutions.

Documentation:

• Create and maintain comprehensive technical documentation of solution designs, implementation plans, and best practices.

Analytics & Insights:

• Leverage Customer Insights to analyze customer behavior and generate actionable insights that drive personalized customer experiences and business growth.

What you will need:

*Seven years of proven experience with Microsoft Dynamics 365, including Dynamics CRM and Dynamics Customer Insights, and Power Platform tools

*Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.

Technical Competencies

• Strong understanding of data modeling, database design, and ETL processes.
• Experience with API integration and data connectors including custom connectors.
• Familiarity with Agile development methodologies.
• Experience with Azure services and other Microsoft 365 tools.
• Knowledge of programming languages such as C#, JavaScript, or Python.
• Certifications: Relevant Microsoft certifications, including:
• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Dynamics 365 Customer Insights
• Microsoft Certified: Power Platform + Dynamics 365 Solution Architect Expert

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