Service Advisor - Fenton, MO
 Fabick CAT | |
 United States, Missouri, Fenton | |
 Sep 17, 2025 | |
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Parts Advisor Job Description:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin, and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. Why Work For Us! At Fabick Cat, you are beyond just an employee; you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision, "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing and then developing the best and brightest talent the market has to offer. We believe it to be of the utmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Job Summary: The Service Advisor acts as the liaison between customers and the service shop, ensuring all service and repair needs are efficiently communicated, scheduled, and completed. This role is responsible for quoting, opening and managing work orders, providing timely updates to customers, and supporting shop operations. The Service Advisor plays a vital role in delivering exceptional customer service and maintaining strong communication throughout the repair process. Responsibilities: * Responds to customer inquiries (calls, emails, walk-ins) regarding current and future service repairs. * Interviews customers to identify service needs and schedules work accordingly. * Prepares and coordinates repair quotes with shop supervisors or regional quoters. * Collaborates with shop management to prioritize and open work orders. * Transfers work orders to shop supervisors for execution; updates orders as needed. * Completes Cat Inspect reports, quotes additional repairs, and obtains customer approval. * Monitors repair progress, provides proactive updates, and addresses customer questions. * Holds daily meetings with supervisors to review work order status and communicate updates to customers. * Manages a visual scheduling board to track and close service work; supervisors close individual segments. * Follows up with customers during and after repairs to ensure satisfaction. * Coordinates with service management on customer goodwill and processes COD orders. * Performs other duties as assigned. | |