New

Dispatcher, Internal Ambulance Services

Spaulding Hospital - Boston and Cambridge
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Sep 17, 2025
What You'll Do Receive and prioritize emergency and non-emergency calls from hospitals, patients, and healthcare providers. Coordinate ambulance and MIH services by dispatching appropriate personnel and resources. Accurately relay critical information, including patient details, locations, and call nature. Collaborate with and follow up with MIH team members to ensure continuity of care and proper communication. Input, track, and update mobile healthcare call data in real time. Monitor response times and follow up on exceptions. Maintain accurate dispatch logs and prepare reports for review. Serve as a liaison between facilities, providers, and the healthcare team. What We're Looking For Education: High School Diploma or equivalent required; additional certifications/diplomas preferred. Experience: 1-2 years in emergency dispatching, EMS, or a related field strongly preferred. MIH experience strongly preferred. Skills & Abilities: Strong verbal and written communication. Ability to multi-task and stay calm under pressure. Proficiency with dispatch software, GPS, and communication tools. Sound problem-solving and decision-making skills. Ability to work independently while collaborating effectively with the broader team. This is a great opportunity to work in a unique dual-role dispatch environment, gain experience in both ambulance and MIH operations, and be part of a supportive workplace where staff tenure is high. Night shifts allow you to take ownership of your work while still being connected to a team that values collaboration, reliability, and service to the community. Our dispatch center is located at Assembly Row in Somerville-easy access and parking In addition, we offer an excellent benefits package to support your health, wellbeing, and financial security. If you're quick-thinking, reliable, and ready to make an impact in a vital healthcare support role, we'd love to hear from you! The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.