Deal Desk Manager - Americas

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Job Title: Americas Deal Desk Manager
Location: Raleigh, NC, Remote USA
Department: Revenue Operations
Reports To: Sr. Global Deal Desk Manager

We are looking for a motivated Deal Desk Manager to join our team and support the execution of deals across various customer segments.

Job Summary:

Lead our deal desk function in the Americas as the go-to partner for complex SaaS deals. As the Americas Deal Desk Manager, you'll drive efficient approvals, assist with commercial structuring, and ensure deals align with both customer needs and company goals.

Key Responsibilities:

• Partner with Sales leadership to drive deal velocity while validating adherence to pricing, finance, and compliance policies.
• Train and enable Sales teams on Deal Desk policies, quoting tools, and best practices.
• Contribute to system enhancements and process automation to improve efficiency and scalability.
• Manage the quote approval queue to ensure timely turnaround while maintaining in adherence to company guidelines.
• Serve as the primary escalation point for quoting issues in the Americas.
• Implement, document, and enforce deal desk processes, approval matrices, and escalation paths.
• Bridge gaps between Sales, Finance, Legal, Product, and Customer Success to streamline deal execution.
• Act as a strategic advisor to Sales leadership, helping craft deal strategies that maximize profitability and long-term customer value.
• Balance customer requirements with company policies to achieve win-win outcomes.
• Coordinate Deal Desk operations to provide consistent support during Americas business hours.
• Lead, develop, and support Deal Desk team members based in the U.S. and outside of the US.

Qualifications:

• Bachelor's degree required.
• 5+ years of experience in Deal Desk, Sales, Sales Operations, or Revenue Operations within a SaaS or other technology-based business.
• Robust understanding of SaaS pricing, SaaS contracts, and ASC 606 revenue recognition principles.
• Strong skills within CRM and CPQ.
• Ability to influence cross-functional stakeholders and drive alignment in a fast-paced environment.
• Detail-oriented, with strong organizational skills and the ability to manage multiple priorities simultaneously.
• Demonstrated ability to manage complex deal structures and navigate tradeoffs between business goals and customer needs.

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Qualys is an Equal Opportunity Employer, please see our EEO policy.