Upload Specialist

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

As an Upload Specialist at Baxter Healthcare Corporation, you will be at the forefront of ensuring flawless data management and outstanding customer interactions. This happiness-inducing role offers the opportunity to work in a world-class environment where your efforts directly contribute to the health and happiness of our patients and customers. With our ambitious goals and strict adherence to excellence, you will help us compete and succeed in the healthcare industry.

• Upload all CAM patch data and customer information into our portal with outstanding precision.
• Promptly answer and effectively manage all incoming Customer Experience Team calls, ensuring an excellent customer experience and industry-leading service.
• Address questions and educate customers, sales staff, and patients on Bardy Diagnostics products and services.
• Redirect calls to subject matter experts according to defined protocols.
• Document all calls and correspondences meticulously in company systems.
• Handle assigned emails and voicemails professionally.
• Demonstrate empathy and effectively decrease customer tension.
• Promote the value of Bardy Diagnostics cardiac monitoring enthusiastically.
• Communicate in a professional, empathetic, and diplomatic manner with excellent voice quality, dictation, and articulation.
• Exhibit a high sense of urgency in all tasks.
• Identify, document, and raise potential patient or customer complaints following established procedures.
• Work diligently to achieve the daily Customer Experience Team's quality and efficiency targets.
• Assist with inventory control, including the intake, storage, and recycling of CAM heart monitors.
  

• High School diploma or equivalent.
• 1-2 years of experience in a call center or customer service position preferred.
• Knowledge of medical terminology is a plus.
• Outstanding multitasking and organizational skills.
• Outstanding verbal and written communication skills.
• Proficiency in MS Office and computer skills.
• Knowledge of multi-line telephone systems.
• Excellent customer service skills for interacting with all internal and external clients.
• Bilingual abilities are advantageous.
• Patience, integrity, and excellent phone etiquette.
  

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly rate of $16.00. The above rate represents the expected hourly range for this position. The actual hourly rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must have authorization to work for any U.S. employer. We cannot sponsor employment visas.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.