IFM Operations Team Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Check out some of your day:

• Collaborate with various account Service Lines to implement Facility Management standard practices and ensure projects are executed efficiently.
• Lead a team of facility management professionals to support adherence to standard processes and controls, providing oversight and guidance to maintain effective governance throughout the organization
• Collaborate with FM, Business Intelligence, and other Center of Excellence teams to develop routines that align with platform, region, account, and/or client goals and objectives.
• Support the development and implementation of new tools to enhance service delivery and address ad hoc client requests.
• Ensure best practices are implemented for Work Order Management, SLA KPI reporting, and Cost Save & Avoidance submissions and approvals.
• Document facility management processes and ensure their adherence across the portfolio, providing training to team members on relevant responsibilities within their areas of expertise.
• Maintain and update Facility Management playbooks to ensure consistency and adherence to standards.
• Streamline centralized facilities management by establishing effective communication channels with field teams and fostering a customer-centric approach.
• Oversee FM Governance Routines related to work order management in the CMMS system.
• Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery.
• Lead and inspire your team to execute day-to-day routines with excellence and prioritize delivering a positive customer experience.
• Perform additional duties as assigned.

Who should apply:

Required

• 5+ years' experience in commercial real estate and/or Facilities Management with knowledge of standard commercial real estate, business, and accounting practices.

• Understanding of the financial impact of building concerns.

• In-depth knowledge of the work order life cycle, reporting, and navigation of the Corrigo WO Platform

• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook).

• Strategic use of business intelligence, data, reporting, and analytics to drive operational efficiency.

• Proven track record of delivering excellent internal and external customer service, with strong interpersonal and problem-solving skills.

• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.

• Highly innovative, detail-oriented, organized, flexible, and proactive in taking on new projects.

• Exceptional team player, capable of working with minimal supervision in a fast-paced environment.

• Proven leadership and collaboration experience with exceptional communication skills and the ability to influence and build consensus across all organizational levels

• Strong analytical and problem-solving capabilities with a track record of creating repeatable processes and programs that exceed customer expectations

• Results-driven character with ethical standards, adaptability, and a collaborative mindset focused on fostering productive team environments

Preferred

• Bachelor's degree or equivalent work experience.

Schedule: Monday - Friday 8 a.m. - 5 p.m.

Pay $91,630 - 118,800 depending on experience

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.