Revenue Cycle Operation Analyst/Full Time/Remote

With minimal supervision, actively collaborates with CBO teams and payors to enhance efficiencies, maintain system profiles, and reduce errors/denials that cause inflow and preventable loss write-offs. This role may also serve as a liaison between clinical departments, information services, the Helios team, and external vendors. Participates in and coordinates system or process improvements.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

* Assists internal and external customers by retrieving and analyzing data, to maximize reimbursement and improve efficiency.

* Responsible for the surveillance of key performance indicators, Epic Watch lists and work queues.

* Works closely with clients to establish project goals and objectives, identify important operational data, and gain a clear understanding of the processes involved in delivering high-quality, relevant data. * Research and analyze third party insurance company data.

* Works effectively as part of a team in resolving issues escalated through our internal ticket system.

* Investigates, tests, and resolves problems related to errors.

* Identifies and escalates issues along with their root causes that impact system performance.

* Provides preventative maintenance, troubleshooting and resolutions related to system functionality and automation.

* Focuses on continuous improvement best practices by identifying and diagnosing improvement opportunities.

* Collaborates across teams to develop unified approaches and standard work. Collaborates with other team members to support processes and act as a liaison to other revenue cycle departments, IT, Provider Enrollment, Helios, as well as r external vendors. Participates and coordinates system or process enhancements.

* Creates visual aids, such as charts and diagrams, to make it easier to understand problems and suggests ideas for fixing them.

* Analyzes root causes of specific problems through root cause data analysis, validation of data integrity and results. May use findings to develop action plans for improvement.

* Create and maintain reporting using Epic's internal reporting system (Slicer Dicer) along with analyzing Epic dashboards, and Epic standard reporting.