Accounts Receivable Specialist

We are seeking a proactive, detail-oriented Accounts Receivable Specialist to join our team and play a key role in managing a portfolio of accounts, resolve payment issues, and drive timely collections through strategic communication and effective problem-solving. This position is critical to support strong cash flow, minimize delinquency, and maintain positive customer relationships.

Responsibilities:

• Monitor portfolio task list and prioritize based on account status.
• Maintain accurate and up-to-date records of all collection activities.
• Exceptional attention to detail while promoting strong customer relationships and identifying divergent payment trends.
• Account specific research and resolution in accordance with A/R goals and metrics
• Making outbound collection calls in a professional manner
• Troubleshoot and resolve issues contributing to late payments.
• Proactively research any billing discrepancies causing collection issues and follow up on customer claims to a conclusion, working with sales, customer service, and necessary personnel to eliminate customer dissatisfaction and reduce past due dollars attributable to customers.
• Works in a team environment to exceed monthly collection targets, improving cash flow, delinquency, DSO, and minimizing bad debt
• Adhere to strict deadlines and complete sensitive documentation as it relates to Lien and Bond Claims
• Ensure compliance with company policies and industry regulations regarding collections and debt recovery.
• Various duties, as assigned by Corporate Credit Manager and Team Lead.

Minimum Qualifications:

• 2-year college degree; or equivalent work experience required
• Strong communication skills both verbal and written
• Excellent customer service skills, interfacing via phone and in person
• Ability to handle sensitive customer interactions with professionalism
• Working knowledge of basic accounting principles
• Remain focused and on task in a fast-paced environment
• Possess problem-solving and analytical abilities
• Manage time effectively and adapt quickly to changing priorities
• Proficient with Microsoft Office Suite, proficiency in Excel, and modern ERP's. Billtrust/Prelude preferred.

Dedicated - Devoted to a task or purpose with loyalty or integrity
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Innovative - Consistently introduces new ideas and demonstrates original thinking

Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

2-year college degree; or equivalent work experience required (preferred)

Skills