Testing Center of Excellence Manager - Epic Testing (Manager, Product Services & Management)

Job Description

The Epic Testing Manager will be working closely with his/her respective teams (onsite/offshore), the epic core and adjacent teams and business stakeholders, where necessary. Role includes leading, delegating and counseling staff to build test plans, design test scripts, and conduct test execution for Epic and third-party applications across the organization. The candidate is expected to be experienced and conversant across healthcare rules/regulations and workflow for interoperability between Epic and third-party Clinical and Revenue Cycle applications across multi-facility Healthcare settings. The candidate should have significant experience in management of multiple teams of testers and develops comprehensive test strategies to ensure successful Epic system deployment.

Job Responsibility

• Provides leadership to Product Services & Management team members and supervisors by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Leads design, implementation, and enhancement of assigned CIS areas.
• Evaluates and assists with documentation of current processes, establishing a baseline for developmental improvements of future work-flows.
• Validates work developed by CIS staff and support teams.
• Promotes enterprise standardization, utilization, and leading practices with site clinical leadership and staff including collaborating with interdisciplinary process improvement teams in identifying and recommending uses and improvements of current the health systems.
• Collaborates with key clinicians and stakeholders to define data reporting requirements and analysis in support of patient/clinical records, performance improvement and departmental decision-making.
• Acts as a liaison to Nursing Institute, QM and Risk Management and Center for Clinical Excellence staff to coordinate and communicate CIS projects and outcomes measurement; reports on project status to CIS management.
• Facilitates ongoing enterprise CIS design and implementation associated with Nursing Institute policies and practices and QM standards.
• Ensures education of clinical and support staff to optimize information the health system/ applications and maintain integrity.
• Selects, develops, manages, and evaluates direct reports; ensures performance appraisals are completed in a timely fashion.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

Highly Preferred:

• Develop and maintain comprehensive test strategies and plans for Epic modules and integrated systems.
• Define testing scope, objectives, and deliverables in collaboration with project stakeholders.
• Ensure alignment with organizational policies, compliance, and best practices.
• 5+ years of experience in Epic EHR testing, with at least 3 years in a leadership or management role
• Strong understanding of healthcare workflows and Epic system functionality
• 3+ years' experience collecting requirements, writing test cases & performing testing
• 2+ Years integrating systems with third-party service vendor.
• 2+ Years experience in writing SQL queries/scripts
• 3+ Years experience in Octane/ALM
• 3+ years in Epic workflow testing or epic build experience (rev cycle and clinicals.
• Oversee test case design, test execution, defect management, and reporting.
• Coordinate integration, regression, user acceptance, and performance testing activities.
• Ensure timely identification, documentation, and resolution of defects.
• Experience in JIRA
• Implement and monitor quality assurance processes and metrics.
• Drive continuous improvement in testing methodologies and tools.
• Ensure compliance with healthcare regulations (e.g., HIPAA, HITECH).
• Lead, mentor, and manage a team of Epic testers (manual and automated).
• Assign tasks, monitor progress, and provide performance feedback.
• Facilitate training and professional development for testing team members.

Preferred Skills and Tools:

• 4 -7 years industry experience preferred
• Automation is a plus
• Ability to work in a diverse, fast paced environment and effectively collaborate across teams
• Ability to juggle multiple projects and initiatives simultaneously
• Ability to understand impact of new requests or projects to current application interoperability and communicate impact to internal and external teams
• Effective Communication and Presentation skills
• Agile (SAFe) Experience
• Experience or has good understanding of healthcare rules/regulations and workflow for interoperability between Epic and third-party Clinical and Financial applications across multi-facility Healthcare settings

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).