Manager, Commercial Lines Underwriting Services

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

We have three openings for this leadership role with one reporting to each of the following:

Regional Vice President, Commercial Lines - Small Business

Regional Vice President, Commercial Lines - Large Accounts East

Regional Vice President, Commercial Lines - Large Accounts Midwest

Candidates may reside in any of our listed payroll approved states.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The Manager, Commercial Lines Underwriting Services will manage, organize, coordinate, direct and lead commercial lines Associate Underwriters. Responsible for achieving established goals and service standards regarding underwriter support, new business, renewal and revisions within the Associate Underwriter staff. Maintain strong working knowledge of all current procedures and systems related to the core business functions noted above. Lead training and workflow improvement efforts within assigned team. Schedule and coordinate workflow and production for your area of responsibility maintaining adequate service levels. Support the needs of the Commercial Lines division by ensuring all production objectives are achieved and our quality and service standards are being met within your assigned team.

ESSENTIAL FUNCTIONS:
1. Successfully develop, coach and lead Associate Underwriters to achieve divisional standards and objectives by assigning tasks, monitoring performance, and ensuring professional development.
2. Oversee day-to-day operations to ensure timely and accurate processing of applications, renewals, documentation, and policy issuance.
3. Collaborate closely with agents, underwriters and other departments to ensure seamless workflows and capacity/coverage.
4. Use sound judgment in the management of workflow and personnel. Must effectively collaborate and communicate with RVPs as well as make appropriate independent decisions.
5. Develop, implement, and maintain underwriting support procedures, quality assurance processes, and service level agreements (SLAs).
6. Identify and implement opportunities to improve efficiency, accuracy, and customer satisfaction.
7. Monitor and report key performance indicators (KPIs), productivity metrics, and error rates in collaboration with analytics.
8. Ensure compliance with all relevant regulatory and organizational requirements.
9. Act as a point of escalation for complex issues and work with stakeholders to resolve problems efficiently.
10. Lead the recruitment, training, and onboarding of new team members.
11. Contribute to cross-functional projects and system improvements as a subject matter expert in underwriting procedure.
12. Ensure all procedures / processing instructions are documented, updated as needed and distributed to appropriate associates in collaboration with the underwriting office.

OTHER FUNCTIONS:
1. Non-essential function: other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
* Minimum of 5 years of related experience developed within insurance company or agency/broker environments required.
* Bachelor's Degree from an accredited college or university is preferred.
* Prior management experience preferred.
* Individuals must demonstrate advanced knowledge of insurance business applications (ex: policy administration, customer billing, electronic data warehouse, document management systems, production, or imaging).
* Individuals must be decisive, be situationally aware and have strong communication skills.
* Strong leadership, communication, and interpersonal skills.
* Solid understanding of underwriting processes, terminology, and documentation requirements.
* Ability to analyze data and generate operational reports.
* Proficiency in using underwriting or insurance management systems (e.g., Guidewire, Salesforce, etc.).
* Strong attention to detail, organizational skills, and ability to manage multiple priorities.
* Ability to recognize opportunity for process improvements and efficiency.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.