New

Technical Support Associate

22nd Century Technologies, Inc.
Pay Rate: $28.93-$31.24/hr w2
United States, Texas, Richardson
Sep 23, 2025
Title: Technical Support Associate Location with zip code: Richardson, TX, 75082 Duration: 12+ months Pay Rate: $28.93 (1^st shift)-$31.24/hr (2^nd shift) on W2 Shift Timing (Day/ Evening/ Night): Day/ Evening Both 1st and 2nd The shift will be 9 hours with 30-minute lunch Initial Training: 1st Shift (6:00 AM or 7am start time) for 6-8 weeks 2nd Shift (approx. 2:30 PM - Midnight) Job Description: We are looking for candidates with expertise and experience in the following areas: Electronics Mechanical Electrical Vacuum/Thin Film Deposition. Seeking a highly experienced and hands-on Technical Support Associate to support our Operations Repair & Maintenance Team within Optics Manufacturing. The successful candidate will play a critical role in ensuring production readiness and uptime across multiple factories, including Optical Fabrication, Diamond Point Turning, Optical Coating, and Assembly/Test. You will work closely with Engineering, Maintenance, Quality, and Operations to proactively address factory equipment needs, implement preventive maintenance, and lead or support equipment upgrades and installations. This is a highly hands-on, technical position in a fast-paced, high-demand defense manufacturing environment. Role & Responsibilities: Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment. Lead or support installation and upgrade of new or existing production equipment. Develop and follow preventive maintenance procedures (including Lockout/Tagout). Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues. Collaborate cross-functionally to ensure factory equipment is safe, reliable, and efficient. Support layout planning, capital equipment procurement, and documentation updates. Participate in call-in and weekend work as required to support critical operations. Follow all OSHA and safety protocols. Required Qualifications: Minimum 5-8 years of hands-on experience in equipment maintenance in a manufacturing/production setting. Strong mechanical aptitude and troubleshooting skills. Candidate must be flexible for shift coverage (including weekends and call-in needs). Candidate must train on 1st shift (6-8 weeks) before moving to 2nd shift. Candidates must be willing and comfortable working with high-voltage equipment. Resumes must clearly highlight: Mechanical/electrical troubleshooting skills Vacuum system experience (if applicable) High-voltage and automation exposure Required Experience: Automated equipment and control systems High voltage systems (480V, 208V, 110V, and DC voltages) Multimeters, current probes, and diagnostic instruments Ability to work from schematics, technical drawings, manuals, and verbal instructions. Experience interfacing with multi-disciplinary teams and working with minimal supervision. Must be able to work 2nd shift after training, with flexibility for weekends/call-ins. Comfortable working in a high-voltage, hands-on environment-this is not a desk or technician helper role. Required Education: Associate's degree in Electronics, Mechanical Technology, or related technical field. Preferred Skills: Optical Coating (vacuum deposition) Diamond Point Turning RF Power Systems PLC Systems & Ladder Logic Strong initiative and ability to independently solve complex technical issues. Prior work experience in the optics, aerospace, or defense industries. Successful track record working under pressure in high-demand manufacturing settings Physical Demands: Must be able to stand and walk for extended periods throughout the shift. Frequent bending, stooping, kneeling, and crouching as required by setup or maintenance tasks. Frequent use of hands and fingers for handling tools, test equipment, and computers. Ability to sit and focus on detailed tasks (e.g., wiring or board inspection). Occasional lifting/moving of parts and equipment up to 25 lbs. Must be able to safely navigate a production floor with tools, wiring, and machinery. May work in moderate noise, temperature variations, or tight spaces.