Associate Supervisor of Operational Services Westborough - Primary Care

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Position Summary

Provides essential support to clinical and administrative teams by assisting in daily operational activities, ensuring efficient patient flow, and maintaining high standards of service and compliance. Works under the direction of supervisory staff to help implement policies, coordinate schedules, and support patient care initiatives. This role serves as a key support position, enabling supervisors and managers to focus on leadership and strategic initiatives by handling operational and administrative tasks effectively.

Primary Responsibilities:

• Leadership & Supervision
  • Directly supervises a small number (2-7) of clinical and administrative staff, including hiring, training, scheduling, performance evaluations, corrective actions, and resolving grievances
  • Fosters teamwork, staff empowerment, and continuous improvement through clear communication and leadership
  • Collaborates with supervisor and People Team on performance management and corrective actions
  • Provides training, guidance, and support on policies, procedures, and software systems
  • Serves as a role model and promotes self-directed teams and quality management
  • Contributes to departmental employee engagement efforts
• Operational Support
  • Assist with daily clinical operations
  • Monitor patient flow and help adjust schedules or staffing needs to optimize access and reduce wait times
  • Maintain and update provider schedules and communicate changes to appropriate team members
  • Achieves and retains super-user status on current system software to best manage provider's appointment schedules. Provides training and support to all members of the site/department on the procedures and current software
  • Assist with inventory tracking and equipment maintenance to ensure availability and functionality
  • On average, spends 50% of time providing top-level Medical Assistant or PSS functions for the department
• Administrative Duties
  • Assist with processing time-off requests, payroll documentation, and other personnel-related paperwork as directed
  • Maintain accurate records and documentation in electronic medical record (EMR) systems and other software platforms
  • Support the team in collecting and organizing data for performance reports and quality improvement initiatives
  • Participate in patient satisfaction efforts by assisting with patient communications, call management, and follow-up
• Team Collaboration & Communication
  • Work collaboratively with clinical staff, administrative personnel, and providers to facilitate efficient operations
  • Participate in daily huddles and team meetings to communicate updates and contribute to problem-solving
  • Provide excellent customer service to patients, addressing concerns or escalating issues to supervisors as appropriate
• Compliance & Safety
  • Follow established policies and procedures related to patient privacy (HIPAA), infection control, and workplace safety
  • Assist with maintaining a clean, organized, and safe clinical environment in compliance with regulatory standards
• Other
  • Performs similar or related duties as required or directed
  • Enhances professional growth and development through educational programs, seminars, etc.
  • Regular, reliable and predicable attendance is required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent
• Knowledge of medical terminology and experience with electronic medical records
• Proficient in Microsoft Office (Excel, Word, Outlook) and practice management software
• Proven excellent organizational, interpersonal, team-building, and communication skills
• Demonstrated leadership ability that includes problem-solving skills and the ability to communicate via written reports
• Proven ability to address issues through project management and coordinate people and resources accordingly

Preferred Qualifications:

• 1+ years of experience in a healthcare experience or ambulatory care setting

Physical Requirements

Physical health sufficient to meet the ergonomic standards and demands of the position.

The Organization reserves the right to modify position responsibilities at any time, due to business necessity.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment