Medical Assistant, Recuperative Care

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

* Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.

* Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.

* Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.

* Achieving excellence through continuous quality assurance, innovation and professional development.

* Using resources judiciously and effectively.

The Medical Assistant I works within a multi-disciplinary healthcare team in the Recuperative Care program to provide patient care and perform administrative and laboratory duties in support of clinic operations. This role involves taking vital signs, assisting with examinations and procedures, maintaining patient records, and ensuring the effective flow of patients to support the delivery of high-quality healthcare services.

The Recuperative Care program is a unique program supporting individuals who have been discharged from the hospital, who are too frail or complex to properly heal on the streets or in a shelter. Patients stay in the program and have access to clinical staff 24/7 while they are recuperating from their hospital stay. The program comprises multiple disciplines working together to deliver holistic, integrated care. Roles within the care team include nurses, case managers, peer support specialists, medical assistants, psych providers, behavioral health clinicians, and primary care providers. The team functions as a cohesive and supportive partner with the patients. There is an intentional focus on medication management, education, care management, and navigation of resources.

We offer a schedule that supports flexibility and a team environment where we all get a say in quality improvement efforts.

The Recuperative Care program isn't just a facility or a team of roles; it is a community of healing. We would love you to join and be a part of that!

Job Qualifications and Competencies

• Education
• High school diploma or equivalent required.
• Basic Life Support (BLS) certification required within orientation period.
• Completion of a Medical Assistant program, Emergency Medical Technician (EMT) certification, or Certified Nursing Assistant (CNA) training preferred
• Experience
• Experience in ambulatory, community health, public health, mental health, or emergency settings preferred.
• Experience working with diverse or marginalized populations strongly preferred.
• Bilingual preferred
• Job Competencies
• Strong critical thinking and decision-making skills.
• Exceptional customer service and interpersonal communication abilities.
• Sensitivity and commitment to working with vulnerable populations.
• Ability to work as part of an interdisciplinary team and collaborate effectively.
• Capacity to manage multiple tasks and prioritize responsibilities.
• Knowledge of medical terminology and experience with electronic health records.

Duties/Responsibilities

• Assist healthcare providers in delivering direct patient care, including taking vital signs and conducting patient assessments.
• Communicate significant clinical information to healthcare professionals as necessary.
• Maintain a professional, confidential, and trauma-informed work environment.
• Collaborate with multi-disciplinary healthcare teams, including medical assistants, providers, behavioral health professionals, dental staff, pharmacists, and patient navigators.
• Maintain Electronic Health Record (EHR) core competencies, including recording patient vital signs and history in NextGen; documenting patient visits; managing tasks through the Inbox and handling patient communications; and entering immunization records and scanning documents into patient charts.
• Perform patient check-ins and manage workflow to ensure efficient use of clinic resources.
• Obtain specimens and perform laboratory tests, such as urinalysis, glucose checks, and hematocrits.
• Conduct venipuncture and prepare blood specimens for transport.
• Administer immunizations per clinic protocols and document them in the Colorado Immunization Information System (CIIS).
• Contact patients for follow-up on missed appointments and chronic care management.
• Answer patient assistance calls and appropriately direct inquiries.
• Process requests for the disclosure of protected health information while ensuring HIPAA compliance.
• Maintain health records, including archiving, scanning, and indexing documents.
• Access and utilize external health databases to support care coordination.
• Assist with administrative tasks such as data entry, faxing, copying, and maintaining clinic files.
• Support providers and nurses during examinations and procedures.
• *ollow departmental policies, including quality improvement, infection control, and patient safety guidelines.
• Participate in continuing education, training, and professional development activities.
• Engage in team-based quality improvement initiatives.
• Work evening or weekend shifts as required.
• Collaborate with community partners to support patient needs.
• Contribute to process improvement and clinic growth initiatives.
• Perform other duties as assigned.

$20.64 - $24.28 an hour

Our team thrives on cohesiveness, support, flexibility, curiosity, and respect. We are working to build a community of healing where patients and staff feel supported, seen, valued, and understand their contributions make our program great.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.