DIC Ambulatory Svc Rep

Job Description

1. Provides reception, customer service and information services to patients, family members and visitors.
* Welcomes incoming patients, family members, visitors and vendors and provides pertinent information. Responds quickly to requests and explains delays, as needed.
* Receives and monitors discharged patients waiting for a vehicle. Secures wheelchairs for patients requiring assistance.
* Performs various receptionist duties and maintains reception area. Addresses and routes mail, deliveries and other items, as required.
* Answers, screens and routes telephone calls. Takes and delivers messages.
2. Performs patient registration duties at time of appointment.
* Greets patients and collects required demographic, insurance and referral information.
* Enters data into department computer system.
* Obtains appropriate signatures on medical, legal and financial forms.
* Verifies insurance coverage, referral and pre-certification information with third party carriers for scheduled appointment/procedure.
* Provides patients with pertinent information related to appointment and benefits coverage/financial responsibility.
3. Schedules patient appointments/procedures.
* Communicates with patients and gathers pre-appointment information.
* Screens patients to ensure physical and safety requirements for specific procedure/testing are met.
* Obtains various pre-appointment patient test results, as required.
* Schedules appointments/procedures and enters information into department computer system.
* Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.
* Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures/tests.
* Prioritizes schedule with consideration of needs/preferences of multiple physicians and departments.
* Communicates appointment time, place and provides detailed preparation instructions to patient.
4. Performs related duties as required

Job Responsibility

Job Qualification

* High School Diploma or equivalent, required.
* Previous customer service experience, required.
* Working knowledge of computer applications, required.
* Data entry skills (80 keystrokes per minute), required.
* Excellent interpersonal skills. Ability to communicate effectively

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).