Technical Support Specialist

Partnering with a leading financial services organization through Aquent, you'll join a team dedicated to innovation and excellence. This company is at the forefront of empowering individuals and institutions to achieve their financial goals, driven by a mission to provide robust, reliable, and cutting-edge solutions. Your work will directly contribute to maintaining the stability and efficiency of critical systems that impact countless users daily, playing a pivotal role in ensuring seamless operations and continuous service delivery.

Are you a seasoned operations professional with a passion for problem-solving and a knack for leading technical initiatives? We're seeking a highly skilled and dynamic individual to step into a crucial role where your expertise will be instrumental in safeguarding our operational integrity. In this position, you won't just be managing systems; you'll be a vital force in driving efficiency, mentoring peers, and ensuring that our services remain uninterrupted and highly performant. Your ability to navigate complex technical challenges and communicate effectively will directly shape the success of our technical operations and the satisfaction of our users.

**Key Responsibilities and Impact:**

* Lead the charge in problem determination and swift service restoration for critical technical issues, ensuring minimal disruption to business operations.

* Act as a primary point of contact, interacting with technical teams, management, and end-users to ensure clear communication and effective resolution strategies.

* Develop and maintain comprehensive documentation for processes and procedures, fostering knowledge sharing and operational consistency across the team.

* Champion a culture of continuous learning by actively cross-training and mentoring co-workers, elevating team capabilities and fostering professional growth.

* Resolve business and service-impacting problems, thoughtfully evaluating alternatives and collaborating with senior technical leaders to implement optimal solutions.

* Deliver compelling technical presentations and product demonstrations, clearly articulating complex information to diverse audiences.

* Provide expert technical guidance and follow-up to internal stakeholders and customers, building strong relationships and trust.

* Work both autonomously and collaboratively within a fast-paced environment, adapting to evolving priorities and contributing to team success.

* Proactively assess customer impact and escalate issues with appropriate urgency, ensuring timely attention to critical situations and mitigating risks.

**Must-Have Qualifications:**

* Minimum of 3-5 years of directly related experience in a technical operations or support role.

* Demonstrated expertise with enterprise scheduling tools, specifically a strong command of Control-M.

* Proficiency in mainframe technologies including JES/SDSF, ISPF, and JCL.

* Experience with job scheduling and automation tools such as CA-ESP and CA11.

* Solid understanding and practical experience with Network Attached Storage (NAS).

* System Administrator (SA) level knowledge of UNIX, LINUX, and Windows operating environments.

* Extensive experience with various file transfer protocols and technologies including NDM, FTP, SFTP, PGP/FTP, and NFS.

* Exceptional written and verbal communication skills, with a proven ability to interact effectively with all levels of staff and management.

* Strong problem determination and service restoration abilities.

* Proven leadership capabilities and a commitment to mentoring and cross-training peers.

* Ability to work independently while also being a strong team player.

* Adept at gauging customer impact and escalating issues with appropriate urgency.

**Nice-to-Have Qualifications:**

* Proficiency in problem-solving methodologies and presenting technical information.

* Experience in process improvement initiatives.

* Knowledge of SQL and understanding of database infrastructure.

* Familiarity with network communication concepts, SSL, and LDAP.

* Exposure to big data technologies like Hadoop.

* Experience with virtual machines.

* Knowledge of various database systems including Oracle, MS-SQL Server, and PostgreSQL.

* Understanding of backup and recovery strategies, high availability, and disaster recovery.

* Experience with Unix and Microsoft Windows Clusters.

* Ability to read and debug logs effectively.

* Scripting skills, particularly Unix Shell Scripting and PERL.

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**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.