Admissions Assistant Manager for Communications, Customer Service, & Events

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• Bachelor's degree plus two years of relevant higher education work experience.

Preferred Education and/or Experience:

• Master's degree;

• Experience with Banner, Slate, and Workday.

Job Duties and Responsibilities:

• Oversee the development and implementation of comprehensive orientationexperiences for new freshman, transfer, online, and nontraditional studentpopulations with a variety of campus partners, students, and stakeholders (This includes oversight of all logistical details of orientation, particularly the process for scheduling and confirming the attendance of students.);

• Assist in the development and execution of all on-campus recruitment events, including but not limited to Discover, Experience, Transfermation, and Orientation;

• Assist the Communications, Customer Service, and Events Manager in the development of communication plans for new student recruitment and on-campus events;

• Oversee the leadership development and growth of students through recruiting, selecting, training, supervising, and mentoring student leaders;

• Serve as a department liaison to the university community, including the academic colleges, faculty, departments, and students;

• Assist in the development and management of publications and communication plans;

• Serve as an advocate for first-year students, new transfer students, and students in transition;

• Provide comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to appropriate departments for further assistance as necessary (This position will be providing this level of service in person, over the phone, through email, and other platforms.);

• Collaborate with all areas of enrollment services and other closely related departments to develop and explain policies and procedures to all students;

• Be able to anticipate students' needs by considering all aspects of the enrollment cycle;

• Utilize critical thinking, problem-solving, and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process, and initiating steps resulting in resolution;

• Supervise a Customer Service Specialist charged with answering and directing the main university line;

• Hire, train, and supervise multiple student assistants or extra labor that will help with customer service and information dissemination within the division and across the university;

• Serve on appropriate university committees;

• Assist with the assessment and evaluation of programs and services and prepare and maintain appropriate periodic/special operations reports;

• Oversee the fiscal management of orientation resources;

• Work during regular business hours: Monday through Friday, from 8:00 am to 5:00 pm;

• Attend conferences and training sessions;

• Work evenings and weekends as needed to successfully perform all job responsibilities;

• Perform additional duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of student development theoretical constructs, student transition, student leadership development models and facilitation, and organizational management;

• Possess counseling and research skills;

• Understanding of higher education administration, personnel and fiscal management, and multicultural and diversity sensitivity;

• Ability to teach in a classroom or in a workshop;

• Ability to participate in professional associations related to the field;

• Demonstrate high ethical standards;

• Possess event planning, programming, and management skills;

• Knowledge of Banner, Slate, and Workday.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.