System Development Engineering Manager

ABOUT THE ROLE:

• The Development and Engineering Manager drives the strategy and success of larger projects to ensure development, deployment and maintenance of cloud-based applications and computing solutions, achieve high-quality performance and user experience. They define procedures and policies for the team tasked with combining software development and IT operations practices to shorten the systems delivery lifecycle and provide a continuous delivery platform.

WHAT THE ROLE WILL DO:

Leadership & Supervision

• Tactical decision-maker, Handles unforeseen issues.
• Manages activities of two or more disciplines or a department. Oversees experienced level professionals and/or may be responsible for subordinate managers.
• Frequently advises team(s) on moderately complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
• Responsible for fostering a work environment that encourages employees to act with integrity and respect.
• Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.
• Responsible for supporting employee career development.
• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Knowledge & Application

• Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates.
• Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect.
• Accountable for department budget which may be broad and have far reaching impact on the business segment.
• Works on issues where analysis of situations or data requires conceptual thinking and an in-depth knowledge of organizational objectives. Problems are not clearly defined and lack strategic direction.
• Implements policies and selects methods, techniques, and evaluation criteria for obtaining results.
• Drives the strategy and success of larger projects which contribute to multiple areas of the organization.

Collaboration & Interaction

• Interacts regularly with lower and/or senior management on matters concerning several functional areas, department, and/or customers.
• Applies knowledge to convince other stakeholders on desired departmental outcomes.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The
Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education

• Required
  • Bachelor's degree or higher in the Information Technology (IT) field. In lieu of a degree, at least 7 years of experience in IT
• Preferred
  • Certifications and/or Advanced degree focused on lean management and operational efficiency.

Knowledge & Experience

• 4+ years of experience in IT
• Experience in performing technical leadership roles including application development projects and/or guiding/mentoring peer development.

Preferred

• Experience in custom, cloud-based software development
• Experience in dev ops engineering as it pertains to software development
• Experience SLDC processes / process improvement and navigating operating model challenges
• Ensures solid API and database designs delivered by the team
• Successful off-shore development delivery experience
• Ability to lead root cause analysis
• Security oversight and/or remediation, ensure proper training of staff
• Ensures solid Technical Design Documentation is delivered
• Ensures successful testing and code reviews are performed, identifying and closing gaps
• Familiarly with Sales and Marketing business processes and CRM software a plus